Are you passionate about serving homeowners? Do you believe that customer experiences can and should be remarkable? Supportworks Inc. is looking for a General Manager for our new Corporate Store.
What we do:
At Supportworks, we design, manufacture and distribute industry-leading foundation and concrete repair products, available exclusively to contractors in our network. We also provide contractors with dedicated training, support, software and resources to help them grow and sustain their businesses. We are redefining the contracting industry by fueling remarkable experiences for homeowners, bigger dreams for contractors, and fulfilling work and lives for employees.
How we do it: The HOW is just as important as the WHAT.
We bestow the gift of high expectations. When we assess ourselves, it is not only about “what” our performance is, but “how” we are going about our work, our interactions with other employees and the way we carry ourselves every day.
We put the good of the team above ourselves, working together as one company, supporting and helping each other to redefine our industry. We are sincere and trust each other’s intentions, listening attentively, speaking candidly and treating each other with respect. We have a bias for action and a scrappy way of getting things done – we self-start, take risks and root others on in doing the same. We are vulnerable and authentic; we don’t pretend to be who we aren’t. We understand that no job is beneath us.
Qualifications
As General Manager, will:
- Get Work
- Conduct sales appointments, deliver sales targets and manage the production team.
- Works with Manager, Marketing, Accounting and Customer Care to ensure appropriate leads are generated and appointments are scheduled and managed.
- Follows sales process and provides process recommendations to Sales Director.
- Get Work Done
- Supports product development and production teams as they develop, refine, implement and document Optimal Operating Procedures for the team to implement.
- Ensures work is done safely and to our high standards through training and quality assurance visits.
- Make Homeowners Happy
- Audits all installations and reviews customer feedback.
- Reports findings to leadership and directs opportunities for improvement to appropriate gear.
- Coaches and participates in customer resolutions.
- Optimize the whole, stay on time and on budget
- Provides recommendations to leadership on product and service pricing strategy, sales and installation process, and customer satisfaction tools/measurements.
- Participates in setting commitments and the budget for the corporate store.
- Holds team accountable in ensuring commitments and budget for corporate store are achieved.
EDUCATION AND EXPERIENCE:
- College degree or equivalent;
- Minimum three (3) years’ experience with sales, ideally in a General Manager role.
Supportworks is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Supportworks shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.
Job Type: Full-time
Experience:
- Management: 3 years (Preferred)
- general manager: 3 years (Preferred)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
This Job Is Ideal for Someone Who Is:
- People-oriented — enjoys interacting with people and working on group projects
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- Autonomous/Independent — enjoys working with little direction
- Innovative — prefers working in unconventional ways or on tasks that require creativity
Administrative Duties:
- Setting and meeting goals for service, operations, and financial results
- Maintaining excellent customer service standards
- Inspecting and adhering to safety and sanitation guidelines
- Performing front-line customer service
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