Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.
Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.
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Bristol-Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.
One shared journey is moving us forward at Bristol-Myers Squibb. Around the world, we are passionate about making an impact on the lives of patients with serious disease. Empowered to apply our individual talents and ideas so that we can learn and grow together. And driven to make a difference, from innovative research to hands-on community support. Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.
This position is part of the IT Service Management team and plays a key role in overseeing the Change & Release process, a vital foundational component of the IT Service Management practice at Bristol-Myers Squibb. The Change and Release Management process is a critical control process to minimize risk and disruption to IT services when a change is implemented in production. The Enterprise Change Manager role is suitable for someone who is process oriented with an eye for details, comfortable working in a dynamic environment, able to manage competing demands and can work independently.
Expectations of the role include the following:
- Chair the Change Advisory Board (CAB) to perform impact analysis in order to minimize risk and disruption to the changes made production environment.
- Assess change readiness with feedback from the impacted stakeholders; Ensure that quality of the change conforms to the IT change policy
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Schedule the Change Advisory Board meetings.
- Identify opportunities and deploy efficiencies within the Change & Release process
- Work closely with Service Providers to ensure compliance to the change process
- Monitor and Govern the health of the Change process for adherence, performance & quality through Reporting and Analytics
- Monitor Emergency Change violations
- Respond promptly to audit questions and requirements
- Apply skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures to perform trend analysis and guide Change & Release operations.
- Perform UAT testing during upgrades or Enhancements (Build & Execute testing scripts )
- Provide consulting services within the team and to other BMS departments in recommending corrective and preventive actions
- Lead process interactions between Change & Release and other processes/teams, including Quality Management
- Author & curate Job Aids and other documentation.
- Conduct Annual Change & Release Training for new & existing users to ensure adherence to the process
- Support Change & Release Process Owner as needed
- Provide input into Service Management Office, present findings and make recommendations as needed
Qualifications
- Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization.
- Good understanding of service management principles thinking in a service context, and defining outcomes-based delivery.
- Must be detail oriented, analytical, and demonstrate ability to work in a dynamic environment. Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.
- Manage competing priorities
- General understanding of IT services including Application development, Network infrastructure & Hosting
- Project management skills a plus
Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.
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