Enrollment Manager

Our Software as a Service (SaaS) business is an exciting new area of growth focused on the full continuum of out-of-hospital care settings. The team is building a global portfolio of connected software and services designed to drive more choices and better outcomes for patients and providers. We are looking for individuals with a strategic mindset, business acumen, an entrepreneurial outlook, strong technical capabilities and a “get it done” attitude to help fulfill our vision as the leader in out of hospital solutions.

Let’s talk about the team and you:

The Enrollment Manager is accountable for planning, organizing, managing, and delivering quality customer service with a continuous improvement mindset. The successful Enrollment manager brings outstanding project management and priority setting skills to the department with an ability to deliver a variety of problem-solving strategies. The manager has excellent knowledge of the payer enrollment process and will provide hands-on oversight and direction to the Enrollment Specialists. Effective education and direction of Enrollment staff is a key deliverable.

Let’s talk about responsibilities:

• Hands-on, working management role which requires in-depth knowledge of the healthcare insurance enrollment processes
• Provides leadership and management expertise to the Enrollment Department to include mentorship of staff performance to drive customer success
• Act as subject matter expert on departmental processes and procedures Allocate use of available resources to maximize efficiency
• Point of escalation for team members, external partners and cross-functional department managers
• Facilitate the preparation and analysis of departmental KPIs and reporting
• Provide people leadership to the Enrollment team, including hiring, training and developing top talent; will need to manage a flexible remote team successfully
• Conduct weekly meetings with selected vendors to review open action items
• Participate in regularly scheduled new release meetings with product development and product management to ensure process collaboration and communication between HME Enrollment and other areas of the organization
• Other responsibilities include monthly time tracking approvals

Let’s talk qualifications and experience:

• Must have a minimum of 5 years of people managerial experience
• 10+ years’ experience in a customer service organization
• Bachelor’s degree in business, healthcare, technology services or a relevant field strongly preferred; equivalent combination of education and experience will be considered
• Experience building, leading and developing teams with an emphasis on change management
• In-depth knowledge and development of the process lifecycle and workflow with a focus on efficiency and customer success
• Ability to multi-task, research and manage ongoing task priorities
• Self-motivated with a focus on driving results and a strong sense of leadership accountability
• Must be able to work in a fast-paced, collaborative, customer-focused, task based and project-oriented environment with minimal supervision
• 3+ years of experience with DME software, commercial payers or clearinghouse applications
• Advanced proficiency with Microsoft Office Suite Products
• Experience using a CRM software solution (Salesforce)

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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!