At Hyatt, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest. Hyatt is a place where high expectations aren’t just met, they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. The goal of the Director of Rooms is to work directly with all Rooms Operations (including but not limited to Front Office & Housekeeping) areas of the hotel and will report directly to the Hotelâs General Manager. They are to provide senior leadership and support to other managers and colleagues. The ideal Director of Rooms will accomplish this by monitoring the daily functions of the Rooms Division. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. Responsibilities include:
- Providing hotel leadership by developing and assuming key management responsibilities
- Assume the role of liaison between all departments within the hotel
- Supervise departmental performance and provide council and guidance when needed
- Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
- Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
- Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
- Organize and facilitate departmental meetings, training and goals setting
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt Regency Wichita is proudly managed by Ruffin Companies. Qualifications
- In-depth skills and knowledge of hotel operations, specifically rooms operations
- Possess strong leadership, communication, organization and relationship skills
- Experience with training, financial management and customer service
- Proficient in general computer knowledge
- Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Etc.
- A true desire to exceed guest expectations in a fast paced customer service environment
- Ability to work a flexible schedule including nights, weekends, and holidays
- Previous experience managing and leading in a full service hotel
- Minimum of 5 years of Hospitality or relevant management experience required
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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