Director, Consumer Panel

Successful candidates display the following characteristics:

• Unbiased Partnership – the ability to maintain a sense of objectivity when revealing the story of the data; while finding a way to diplomatically challenge a more established POV held by others
• A strategic business partner to the Xfinity Consumer Services and TPX Organizations-have a seat at the table and translate business issues into questions that can be addressed with output from a wide range of sources – particularly the Xfinity Insights Community – to drive business understanding.
• An energized, curious and undaunted explorer – we often explore large, ambiguous issues for the business. This role requires a skill to tolerate confusion, leverage and utilize others around them, ask intelligent questions to get to the root of the issue and spearhead the formulation of approach and methodology
• A compelling storyteller – a high degree of comfort drawing well-supported insights from complicated data sets to influence and convey a point-of-view to Comcast’s senior leadership team
• An inspirational team leader and organized project manager – a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver with a results orientation
• An ability to synthesize insights across the Research teams into a comprehensive and holistic view of the topic at hand
• A knowledgable steward of the Xfinity Insights Community and other departmental assets; must be able to effectively identify and guide appropriate research methodologies to answer key business questions.

Core Responsibilities:
– Set and proactively drive the strategic short- & long-term vision of the Xfinity Insights Community

• Be an ambassador for the Xfinity Insights Community, identifying opportunities to leverage this asset across the business
• Guide the daily maintenance and long-term growth of the Xfinity Insights community

– Manage the work of, and relationship with, Community vendor- and consulting-partners

• Create Market Research/Consumer Insights roadmap to facilitate research and insight delivery to functions across the organization
• Lead the development and execution of qualitative and quantitative research design, execution and presentation of insights
• Leverage a deep understanding of leading-edge research methodologies and technologies to deliver consumer insights
• Serve as a trusted partner of the key stakeholders aligned with the team (this team member has a seat at the decision-making table, is consulted before aligning on any decisions, and is considered an extension of the business teams)
• Deliver research results, key takeaways, watch-outs, and true insights through a compelling story
• Flawlessly develop and deliver executive-level presentations
• Understand and take the needs of the business into account when making a research or methodology recommendation
• Oversee the work of the Community Operations Manager role
• Successfully lead a diverse range of projects simultaneously; constantly reprioritizing
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Job Specification:

• Bachelors Degree or Equivalent
• Generally requires 10+ years related experience (hands-on exploratory, quantitative and qualitative research experience is required)
• Experience with the management and application of a large consumer research panel
• Experience with many different methodologies such as leading Discovery projects as well as experience using new technologies and research methodologies (mobile, video, app-based polls, mobile diaries, etc.)
• Strong sense of urgency to deliver answers and consolidated POVs, working to get in-the-moment insights in order to drive real-time informed decisions
• Has a can-do attitude and proactively comes to any situation with ideas – vs. waiting to be told what the business thinks they want to do
• Experience reporting to diverse stakeholder audiences required
• Experience managing multiple vendor relationships
• A blend of an Attitudinal and Analytical mindset with an understanding of the business landscape
• Must be an independent, strategic, and creative thinker who is a strong team player (no job is too small or too large) and willing to take on additional responsibilities as necessary
• Ability to work in fast-paced ever-changing environment
• Exceptional interpersonal and communication skills
• Self-motivation and the ability to juggle an array of tasks and individuals on tight timelines
• Skilled in Excel and PowerPoint