A career in healthcare is more than a profession—it’s a calling. It requires a desire to do worthwhile work and make a difference. A career at Studer Group, a Huron Healthcare solution, lets you do just that.
Imagine partnering with organizations to help them build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and best quality outcomes over time. At Huron | Studer Group, you’ll find yourself empowering organizations to respond to new initiatives in this era of continuous change.
Huron | Studer Group, is all about forward motion and improving results. If you share that same desire, we urge you to join our Physician Team. You’ll work side by side to develop and implement solutions that offer real results. For example, organizations coached by Huron | Studer Group improve an average 115% faster than the nation. Results like this give our coaching team more motivation to provide unparalleled mentorship. We find that both organization and coach thrive in this mutually beneficial environment.
Our values—integrity, collaboration, impact, intellectual curiosity, inclusion, excellence and humility—reflect in everything we do. Our high standards and commitment to community drive us to provide exceptional service and hardwire an engaged culture for strong performance. We thrive off helping organizations gain a deep sense of purpose and accomplish great outcomes. And nobody brings this mission to life quite like Huron | Studer Group.
Position Summary:
The Director, Service Delivery & Product Development will utilize Evidence-Based Leadership principles to drive desired client results. The ideal candidate will accelerate levels of both quality and quantity of delivery resources as measured by renewals and service expansion. Achieve the Overall Coach Value of 72% of Senior Leaderhs 9’s & 10’s as measured by the Net Promoter Score (NPS) Survey. Achieve documented and validated ROI of more than 300% of the Actual Contract Value for each assigned client. Achieve agreed upon client’s organizational goal(s) with the CEO or highest officer. Harvests intellectual capital and best practices while delivering services in client organizations.
This role is a 50% services delivery and 50% product development split.
Service Delivery Duties and Responsibilities:
- Oversight of client relationships including, but not limited to new client startups, client transitions, renewals, strategic planning input as well as Coach Development/Validation
- Input on updating and creating division materials and standardizing guidelines
- Provides coaching, mentoring and feedback to coaches assigned to their accounts
- Supervises the quality of service delivery in each account being led
- Facilitates the Monthly Operational Review Process for all Accounts assigned
- Ensure timely and accurate deployment of resources within the account to maintain both client expectation and Huron company fiscal responsibility
- Accountable for successful client results and relationships
- Demonstrates understanding and competence in the following areas: leadership evaluation, leadership development institutes, service excellence and accountability systems – collectively termed Evidenced-Based Leadership
- Ensure client implementation and understanding of Evidenced-Based Leadership by setting clear expectations for success and developing and implementing a sequenced work plan
- Facilitate and navigate client leaders and teams as they initiate processes by conducting on-site service delivery
- Provide professional and highest quality communication and administration to client, thus building effective client relationships
- Collaborates with Next Level Partnership and Partner Development to facilitate new business opportunities, expansions and renewals
- Contribute to Huron team by providing intellectual capital and building a network of internal and client resources
- Work with Project Analyst to maintain efficient and effective communication
- Assist Project Analyst in developing professional presentations – conduct presentation sessions at client locations
- Share skills and lessons learned with Huron team
- Other duties as assigned
Product Development Duties and Responsibilities:
- Lead work groups to create methodology & advance innovation priorities to ensure Studer Group remains market-competitive
- Understand broader business imperatives that are occurring in the market, and take ideas and information and integrate into delivery methodology
- Provide timely and effective communication about methodology updates. Design and execute on training and roll out activities (internal & external) related to new methodology.
- Develop the new methodology tools/templates and direct and review accuracy of the updates made to written methodology tools/templates.
- Organize and harvest learnings from service delivery
- Provide direction for go-to-market messaging and sales collateral when applicable
Qualifications:
- Current permanent U.S. work authorization required
- Minimum of 5-7 years healthcare background preferably with operational leadership and supervisory experience
- Bachelor’s degree or equivalent combination of education and experience required. Master’s degree preferred
- Excellent presentation, speaker and organizational skills
- Ability to develop a full understanding of Studer Group and Huron practices and tools and communicate them effectively to afford client growth.
– Willingness and ability to travel every week (Monday – Thursday, with potential onsite Fridays) and work extended hours as needed
- Proficient in Microsoft office (Word, PowerPoint, Excel)
- Ability to take multi-project perspective and bigger picture view of area of expertise for product development
About Huron:
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace. Huron will consider qualified applications with criminal history in accordance with applicable laws.
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