Beamery’s mission is to help companies acquire their greatest asset; their people. Our Talent Operating System lets companies attract, engage, and retain the best talent – it’s the one solution that enterprises need to deliver exceptional experiences at every stage of the talent journey, and build meaningful relationships with their future employees.
We employ people who are superb at their jobs and are a reliable, friendly bunch who leave egos out of the equation. We are a team that cares about the right outcome above everything else.
About the Opportunity
This isn’t your traditional marketing role. At Beamery we’re trying to define an entirely new product category. You’ll have an active role in shaping what this category looks like and helping Beamery cement its place as a market leader.
What will you be doing at Beamery?
- You’ll be constantly collaborating proactively on different projects, working across teams like product and marketing and facilitating resources and updates for customer success team members; you’ll help reduce the noise and distraction for the customer success team by becoming the conduit of communication to and from other teams on multi-customer initiatives
- You’ll facilitate the online customer community to drive customer advocacy; building the online community, facilitating dialog among community members, developing and deploying tactics to drive engagement in advocacy activities and identifying opportunities for other Beamery team members to engage directly with customer end users
- You’ll partner with marketing to deliver branded assets to customers (customer launch kits, anniversary celebration packets, etc.) and customer success team members (QBR decks, templates for customer presentations and follow-up)
- You’ll be front and center in all customer communications: you will draft and distribute non-product release updates such as monthly newsletters, and you’ll execute communications prepared by product marketing for important product updates
- You’ll be an active facilitator of our customer survey programs – collaborating with other departments to develop and report on in-app surveys and serve on the project team for the post-implementation and semi-annual customer experience surveys
- You’ll spread the Beamery story by working with Customer Success team members to identify and document customer stories that can be used internally to socialize Beamery’s capabilities and customer impact
- You’ll support online and external customer events such as customer webinars, roundtables, user group and advisory board meetings
- You’ll bring everything together for the Customer Success team by managing the Customer Success Wiki and Google Drive, ensuring that the CS team has ready access to all the right resources to bring their best work to our customers
Who are we looking for?
- You have excellent communication skills. You understand the importance of every word and you pride yourself on excellent internal/external communication
- You have the ability to think creatively and approach problems proactively
- You have the ability to manage and prioritize multiple deliverables with hard deadlines
- You’re organized and have great attention to detail
- You have excellent influencing skills – you get a lot done as a one-person team, across a number of stakeholders and competing priorities
- You have experience working with customer-facing events and teams
- You have a deep passion for service – whether your customer sits next to you at the office or across the world at one of our external customer sites, you understand the positive impact you and Beamery can have and you make every effort to deliver a great experience
- You’re excited to work in a rapidly expanding global company, with some travel when required
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