Claims Assistant Vice President

Claims Assistant Vice President

Company Description

Centauri Specialty Insurance is a growing property and casualty insurance carrier with a ton of positive energy regarding the future of our organization. Our current staff of 40 tenacious professionals work together to solve problems to create effective products that meet the needs of our policyholders. Centauri was named a 2018 ‘Best Company to Work’ for in Florida by Florida Trend Magazine. This position is in our new state-of-the-art building in Sarasota, Florida.

Job Description

The Claims Assistant Vice President is a crucial role within the Claims Department. Assists in the formulation and implementation of overall claims strategy. Assists in developing, maintaining and reporting Claims Department metrics, responsible for claims compliance and managing third party administrators. Leads the Corporate Claims Department under the supervision of the VP of Claims. This key function will assist us in developing our strategies moving forward.

Your Duties and Responsibilities include the following. Other duties may be assigned.

1. Assists in the development, implementation and updating of claims best practices, policies, and procedures.

2. Responsible for auditing and ensuring compliance with all applicable regulations, laws, and guidelines.

3. Manages relationships and work product of claims handling partners.

4. Partner with Product/Underwriting, Sales, and Operational leadership to optimize overall product design, marketing, and delivery.

5. Assist in consistently managing the claims processes; coordinates efforts with other claims functions such as QA, claims legal, subrogation, SIU, service centers, claims technical and claims staff support.

6. Monitors progress and resolves any identified issues; provides resolution recommendations.

7. Assist in implementing corporate plans, long range goals and objectives.

8. Delivers a positive customer service experience to all internal, external, current and prospective customers.

9. Assist in achieving overall organizational objectives and profitable growth.

10. Recommends process improvements aimed at ensuring best-in-class service.

11. Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.

12. Able to clearly communicate concise action plans, and present plans for moving the case to conclusion.

13. Responsible for claims/third party administration oversight that is consistent with corporate policies, procedures and “best practices” in accordance with any statutory, regulatory and ethics requirements.

14. Analyzes and works toward improvement of claim performance and quality through the use of metrics and quality assurance audits.

15. Manages select administrative functions.

What We Offer You

• Opportunity for Advancement

• Generous health insurance package

o Medical, Dental, Vision, Disability and Life coverage

• 401(k) with Employer Matching

• 16 days Paid Time Off

• 11 Holidays

• Corporate events

• Tuition reimbursement

• Business Casual Dress code

Required Qualifications:

Education: Bachelor’s degree (B.A./B.S.) from four-year college or university required.

Licenses/Designations: State licensing where required.

Experience: Minimum ten (10) years’ experience in a claims operation including at least two years in claims management. Some experience in product management desired.

Knowledge: Requires advanced knowledge of claims best practices, technical claims operations, procedures and claims performance strategies and day-to-day claims operations.

Required Skills:

• Excellent customer focus to proactively identify and understand customer needs.

• Ability to effectively communicate interpersonally with individuals and groups.

• Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, LAE, customer satisfaction, employee development and engagement.

• Effective listening, oral and written communication skills necessary for customer contact, negotiation, presentations, and project management.

• Adaptability and Flexibility.

• Dependability and excellent time management skills.

• Ability to handle stress.

• Highest level of professionalism and integrity.

• Ability to make decisions, establish priorities, and set strategic directions.

• Ability to organize and deal with a variety of situations, discern problems and recommend/implement resolutions.

• Ability to use Microsoft Office, including Word, Excel, PowerPoint, and custom project management and applicable software preferred.

Physical Demands:

The physical demands are classified as Light:

• Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects.

• While performing the duties of this job, the employee is regularly required to sit; use hands; and talk or hear.

• The employee is occasionally required to stand; walk safely over uneven terrain or in confined spaced; and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.