ABOUT ABC RETAIL OPERATIONS
ABC’s Retail Operations is our largest division consisting of 388 retail ABC stores throughout Virginia. We consider our dynamic and committed retail staff as one of the most important ambassadors in ABC’s mission of Control-Service-Revenue. We offer an engaging blend of governmental and private-sector business environments.
JOB DUTIES AND RESPONSIBILITIES
The incumbent will serve as Store Manager of an ABC retail store and is responsible for the overall direction of all operational, staffing, personnel, inventory and merchandising functions while ensuring compliance with state/legal/agency policies and operational procedures. Duties include monitoring customer service of subordinates, investigating and resolving customer complaints, ensuring compliance with all ABC policies in the checking of IDs, applying merchandising techniques, accounting for all store funds, managing inventory levels, and assisting in completing required documentation.
The Store Manager will be responsible for staff training on store products, proper customer service skills and sales techniques, and establishing procedures that comply with store policies and appropriate laws. Additional duties involve supervising staff and promoting employee development.
The incumbent should be available to work with limited or no notice and work various shifts and weekly work schedules to include Saturdays, Sundays, some holidays and during inclement weather. On truck delivery days, Store Managers hours may be outside of normal business hours (i.e. 5:30 am) and inventory days may work past midnight and/or other times when the store is normally closed.
JOB QUALIFICATIONS
Qualified applicants must have extensive knowledge of the principles and practices of a retail-related operation. Applicants must have experience providing and applying customer service techniques, making decisions, and problem-solving. Applicants must have experience performing cash accounting and inventory/category management tasks, and possess knowledge and experience utilizing personal computers and electronic point of sales. Applicants must have experience working with general software (Microsoft Word and Excel) and retail-related software.
Applicants must have extensive practice in managing and supervising multiple levels of employees within a retail-related environment to include training, developing staff for future career progression, handling disciplinary actions, performance management, employee relations, and possess working experience in staffing and hiring practices including screening, interviewing and selection.
Applicants must possess the ability to work independently, maintain a high level of confidentiality and be able to handle stressful situations. The ability to multi-task, utilize time management and organizational skills is a must. Extensive experience working and responding to inquiries with internal and external customers both in person and on the phone is paramount.
The ability to communicate effectively with customers and employees of ABC, both orally and in writing is crucial. Must be able to lift up to 65 lbs. Must be at least 21 years of age.
PREFERRED QUALIFICATIONS
Minimum of 5 years’ retail management experience is preferred.
For consideration for employment you must complete an online application at http://www.abc.virginia.gov. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date.
The Virginia Alcoholic Beverage Control Authority does not provide sponsorship.
We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.
Criminal history record checks are required prior to employment.
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