Website Project Manager

For quickest consideration please apply via our internal HR system at the following link:

https://autoshopsolutions.bamboohr.com/jobs/view.php?id=45

Join one of the fastest-growing Internet marketing agencies in the Triangle — Autoshop Solutions! At our core, we are dedicated to creating high-performing websites and engaging marketing solutions that drive new business for the automotive aftermarket industry. Our agency uses deep industry knowledge and cutting edge methodologies in website design, search engine optimization, paid search advertising, content creation, and social media engagement, combined with state-of-the-art analytics and reporting platforms.

We are looking for a self-motivated, detail-oriented, customer-focused individual for an immediate opening as our Client Onboarding Specialist.

The primary role of the website project manager is to manage the customer experience and coordinate all aspects of the website development and marketing setup process for new and existing clients of Autoshop Solutions. This role requires a regular interface between internal stakeholders (web developers, designers, content writers, etc.) and assigned clients, ultimately working to achieve the client’s goals and provide a world-class experience along the way. This role requires extensive interpersonal communication skills, organization skills, and attention to detail. You will manage the website design and marketing setup process, which includes: manage the development of a new website, setting up internet marketing services, compiling customer assets. The client onboarding specialist will work with the design team and marketing services team to ensure the client requests are being met throughout the production process. The communication with clients will be primarily on the phone, supplemented by emails and text messages.

This is a chance to be part of a fun, fast-paced, and collaborative team. Our customers are our first priority and your professionalism and office skills need to be flexible to adapt to a wide range of customers, demographics and business types.

Desired Skills and Experience:

• Strong people skills, in-person and over the phone

• Passion for being customer service-oriented

• Internet savvy

• Excellent computer literacy and typing skills

• Experience in website design or production

• Highly organized and detail-oriented

• Excellent grammar and writing skills

• Works well in a team environment

• Independent thinker and self-starter

• Able to meet deadlines and work with a schedule

• Experience and/or certifications in Google Analytics, Google Ads, and SEO are a significant advantage in this role

• A minimum of 2 years of experience in a professional environment

• Associates Degree required (or equivalent professional experience)

• Likes any of the following: Harry Potter, Star Wars, or Lord of the Rings

Responsibilities:

• Using your customer service experience and passion, you will communicate directly with clients and foster trusting relationships.

• Provide first-level support in responding to questions about the onboarding process.

• Document and maintain accurate customer notes and data within the company’s CRM tool and the client’s production document.

• Execute new account setup processes in support of the needs of our Paid Search, Search Engine Optimization, and Website Production teams.

• Update spreadsheets, databases, and other agency tools to ensure consistency across all of our business platforms.

• Utilize best practices for marketing analytics techniques to gather important data relevant to our client’s successes.

What We Offer:

• Competitive salary and benefits package (including health & life insurance)

• 401K

• Paid national holidays and vacation

• Company provided cell phone

• Flexible office hours

• A fast-paced (and fun!) working environment

• Company outings, Friday breakfast, brewery next door and more!

About Autoshop Solutions:

At Autoshop Solutions, our mission is to leverage user-friendly web design with integrative inbound marketing to create more engaged, responsive, and likable automotive companies, both large and small. Our company is growing every day and this is a chance for you to be part of a fun, fast-paced, and collaborative team that is dedicated to helping small businesses find their voice online.

Our Culture:

We remain dedicated to our founding principles of excellent customer service, high quality of work, and a core focus on the automotive industry. We take our responsibility to our clients seriously. We are focused and steady, yet we pride ourselves in having a great time getting the job done.

Thanks to our incredible growth over the years, we’ve been able to stay in our current location since July 2011 by continually expanding the space to suit our needs. With bright offices and automotive-themed decor throughout the building, we’re able to remain dedicated to our founding principles of excellent customer service, high-quality work, and a core focus on the automotive industry. With tools on the wall, half a car in the office, and a road map for success, we continue to drive the business forward.

In fact, the heart of our office is called “The Garage,” since it’s an open bay with a garage door that gets rolled up when the weather’s nice. By building a creative automotive space, we keep our team working hard and playing hard. Marketing requires creativity and ingenuity which is why our office is custom designed to bring out the best in our team. We carefully select and screen each new team member for their individual talents and their fit with our company culture. Although not a requirement, skills with a Nerf gun are considered a valuable asset.

Awards & Recognition:

• Inc. Magazine’s Fast 5000

• Triangle Business Journal’s Top 25 Marketing Agencies

• Winner of Triangle Business Journal’s Best Places to Work

Job Type:

• Full-time, in-office position.

• Salaried, 40 hours per week.

Required education:

• Associate Degree (or equivalent experience)

Job Type: Full-time

Job Type: Full-time

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off