Vice President of Operations

The Vice President of Operations is responsible for providing inspiring leadership, strategic direction, and development of store directors and operations staff while working in cooperation with other leaders to ensure PCC’s continued growth and success. This position is one of two VPs of Operations overseeing approximately $150M of PCC’s grocery business. The Vice President of Operations is part of the Leadership Team and serves as a role model in the organization by exhibiting behaviors in alignment with the co-op values.

• Is responsible and accountable for all day to day store operations and results
• Maintains oversight and responsibility for all store budgets and budgeting process
• Provides strategic input and makes sound decisions affecting the organization, including the evaluation of operations, achieving results and exceeding expectations of members, staff, shoppers and all stakeholders
• Enhances, develops and implements operational standards and expectations for the stores
• Ensures accountability, results, and impact over all aspects of in-store retail operations
• Actively participates in the evaluation, recruiting, and hiring process for key roles in stores, including store directors, assistant store directors, and members of the SOC
• Provides leadership, direction, coaching, guidance, and support to all direct reports, and ensures store directors are providing the same within their stores
• Ensures that all company policies, procedures, programs and systems are followed
• Partners closely with other members of the leadership team to ensure success of the store operations
• Recognizes and embraces that PCC operates under a triple bottom line of financial, social and environmental impact, and conducts all operational leadership responsibilities accordingly

Reports to: CEO

Direct Reports: Store Directors, and some of the following: Store Operations Manager, Facilities Manager, Commissary Manager.

• 10+ years of progressively responsible leadership roles in grocery operations
• Exceptional people management experience and skills with the ability to inspire, mentor, develop, coach and ensure effectiveness
• Excellent communication skills and ability to influence throughout the organization
• Advanced understanding and experience of budget management in a multi-unit organization
• Demonstrated ability to identify and implement processes, tools, and programs to support growth in a retail business
• Proven strategic thinker in a business setting of a medium to large mission-focused for-profit company
• Previous experience directly managing stores at the store director level
• Proficient skill level with in MS Office Word, Excel, Outlook, and Power Point

• Collaborate
• Demonstrate Kindness
• Focus on the Customer
• Instill Trust
• Value Diversity

• Build Effective Teams
• Ensure Accountability
• Inspire Others