What You’ll Do:
- Review and assess mechanical issues brought to our attention from buyers who purchase vehicles on our platform
- Listen to customer’s description of symptoms in order to understand and clarify the mechanical issue
- Responsible for learning and applying company policies to resolve arbitration in a timely and equitable manner
- Verify and confirm vehicle condition data from vehicle inspection reports
- Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order
to arrive at a mutually agreeable solution in order to keep vehicles sold.
- Document and maintain accurate files for each arbitration case.
- Work with and across all departments in order to achieve successful resolution of claim
What You’ll Need:
- Minimum of 5 years of automotive, mechanical or body shop experience required with complaint recording, documentation and resolution preferred
- Positive Attitude, great follow-up, basic computer/ writing skills and being a team player are a must
- Strong customer service focus with excellent communication skills
- Proficient use of CRM software
Why You Want To Work Here:
- Cool people, solving cool problems to disrupt the marketplace
- We value your input. You will have the opportunity to not only lead the growth on a new market but help us to continually improve our products and solutions.
- Opportunity to get in on the “ground floor” of a growing company.
- Startup culture, catered lunches, bring your dog to work, competitive pay, excellent medical benefits (health/dental/vision), flexible PTO schedule.
Who We Are:
BacklotCars is an online marketplace for auto dealers and is changing the way they buy/sell wholesale vehicles.
Through BacklotCars, auto dealers, auto finance, and rental car companies can transact without having to go to physical auctions.
Our end to end solution is truly seamless for dealers, as BacklotCars provides vehicle inspections, transportation, and inventory finance.
Our mission is to make wholesale easy so dealers can be more successful.
The team at BacklotCars includes professionals from both inside and outside the auto industry, which gives us a unique perspective on its problems and innovative solutions. We blend our deep expertise in the auto industry and technology to modernize auto wholesale.
We were founded in Kansas City and graduated from 500 Startups, a prestigious accelerator in Silicon Valley. Since launching, we’ve seen tremendous growth and now help dealers buy and sell thousands of cars a month across 18 states.
As one of the fastest growing early-stage startups in the region, we’ve attracted investors from all over the world.
We are looking for individuals who share our growth mindset, and who are ready to execute on ideas that will change an industry.
If you are excited about disrupting a marketplace and next-generation technology platforms, please send us your information to join us as we keep the expansion rolling.
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