Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Job Summary:
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next generation technologies that transform the customer experience. The Converged Regional Access Network (CRAN) team is at the forefront of change focused on innovating, building and operating the best in class, most reliable access network for our customers.
The TPX CRAN Technical Project Manager is responsible for defining project schedules for delivery of key technical deliverables for large scale, highly complex technology initiatives and working closely with cross-functional resources and teams to ensure successful delivery against those schedules. The successful candidate will help facilitate and collaborate to align teams to a common understanding of success, scope, milestones, risks/issues and delivery targets. Close coordination with the appropriate Technology and Product leads will be required to ensure alignment between the teams on schedule commitments and risk management. Demonstrated use of courage, curiosity, trust and respect in communications and interactions will be critical to success.
- Create and track end to end project plans in conjunction with CRAN engineer and peer Division/Region engineering teams.
- Lead and track tasks and milestones across all parties, including vendors and associated budget commitments. Lead, facilitate and drive programs. Share responsibility and accountability for programs.
- Facilitate bug triage, manage bug lists across vendors, track issue resolution with lead engineer.
- Ensure change management ticket creation is based best practice standards and checklist adherence, along with associated tracking of maintenance activities.
- Make projectâs scheduling decisions in conjunction with CRAN engineers or to facilitate conversations necessary for decision making.
- Identify and manage critical path and risk areas, and create risk response and mitigation plans.
- Report weekly (or as necessary) on any risks/issues.
- Escalate as required to unblock open issues.
- Work with other project managers to track and manage inter-project dependencies.
- Communicate updates on major milestones, escalations, and status to department leadership.
- Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area.
- Collaborate with peer project managers on the team. Identify interfacing touch points and ensure handoffs between teams are accounted for.
- Ensure requirements/design and environments are established to support interfacing touch points. Utilizes critical thinking skills to foresee technical and environment issues early in the project.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned
- PMP desired
- Understanding of and practical experience with software development lifecycles, including functional and technical specifications, implementation, QA processes, deployment and maintenance.
- Excellent verbal and written communication skills, meeting facilitation, organizational and time management skills required
- Keen attention to detail and high level of commitment.
- Demonstrated experience as a self-starter who is capable of driving success by collaborating and influencing in a matrixed organization
- Ability to juggle competing priorities across multiple functional teams and programs
- This position will be located at Comcastâs offices in Centennial, CO or Mt. Laurel, NJ.
Additional Desired Qualifications:
- Functions as a Technical Project Manager assigned to manage complex technical workstreams or multi-workstream, cross-functional technology projects. Includes development & test phases as well as facilitation of trials and deployment planning if required and requires balancing of customer, employee and stakeholder needs while providing clear objectives to help teams prioritize work.
- Provides project management support including but not limited to; project plan development, issue investigation, development of risk and mitigation plans, creative problem solving, appropriate escalations, budget management, communications and coordination with internal and external resources/teams.
- Communicates with development teams, operations, product and stakeholders as required and develops strong relationships with technical teams and work stream owners. Targets communications to the audience and presents effectively to groups.
- Uses project management tools and methodologies to manage the project and align key resources to common definitions and milestones.
- Bachelors Degree or Equivalent
- Business
- Generally requires 7+ years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer
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