SUPERVISING MANAGEMENT ANALYST-PROJECT MANAGER

This employee performs a variety of administrative tasks involving the management of a division or section of a city department. Responsibilities include ensuring compliance with divisional and departmental policies and procedures, initiating direction for all activities within the division or section, and supervising and monitoring the activities of subordinate personnel. Performs related duties as required.

The Department
The Office of Performance and Data Analytics is small, fast past team charged with working with the City Manager to establish a comprehensive, integrated performance management program for the City that includes Performance Management Agreements, a CincyStat program, and an Innovation Lab focused on streamlining municipal processes. The intent of the program is to have a cumulative impact of delivering better, faster, and smarter services.

The office partners with departments to measure performance, evaluate success and identify areas for Improvement with the focus on the follow initiatives:

• Performance Management Agreements – annual agreements between the City Manager and Department heads establishing priorities, goals, objectives and measures to track and evaluate performance
• Innovation Lab – designed to gather front-line personnel to address some of the City’s most challenging operational and customer service issues
• CincyStat Meetings – regular performance management sessions between the City Manager
• and department leadership using data-driven analysis to discuss performance, identify problems, diagnose causes and invest resources to solve issues
• Open Data Portal – the City’s web portal to which datasets are published daily (or more often, for some datasets)
• CincyInsights – an interactive open data dashboard portal, designed to make open data more user friendly, interactive, and palatable for all users, regardless of background or user experience

Your Role
General Office Expectations

• Learn Quickly. Demonstrably able to learn and quickly master new skills on the job
• Build relationships. Relationship building with department heads, division managers, frontline employees, and other analysts to support office mission
• Follow up and follow through. Follow-up and persistently follow through to ensure that projects, work deliverables, and office initiatives are accurate and complete.
• Work Collaboratively. Collaborative work style with ability to take initiative on projects and workload: work independently while knowing when to refer situations to higher-level authority or engage colleagues.
• Embrace Change. Thrive in the midst of change, and demonstrates ability to quickly and successfully pivot when circumstances require.
• Think Strategically. Develop strategies to address problems of moderate complexity focused on a specific program, function, or service area.
• Manage Time. Demonstrate superior time management skills: ability to effectively balance multiple responsibilities simultaneously.
• Balanced Decision-making. Consider multiple (and sometimes conflicting) elements/considerations in the process of making decisions.
• Be Organized. Organize, analyze, and evaluate information soundly and impersonally.

Role Specific Expectations

• Project Planning & Facilitation. Develops, plans, designs, implements, evaluates, maintains and/or supports software, hardware, and/or related technology solutions; manages complex process improvement projects and/or technology projects
• Project Testing, Implementation & Support. Coordinates and performs project/application development testing, installation, deployment, configuration, and user support operations; and/or troubleshoots complex or escalated issues.
• Project Management Documentation. Prepares, reviews, and/or maintains project and other reports, proposals, plans, licenses, contracts, and other documentation.
• Data Analysis. Work develops queries; creates scripts; researches and analyzes data, develops and makes recommendations.
• Relationships Building & Facilitation. Coordinates with City departments, external agencies, and/or vendors; attends and facilitates meetings; provides user support and training, as assigned; assists with developing policies and procedures; and assesses client or department needs.
• Office Role. Collaborates closely with Director to maintain alignment with Office and City-wide priorities. Serve as a peer leader in the office to support small scale innovation and project work in Performance & Data Analyst portfolios.
• Performs other duties of a similar nature and level as assigned.

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
Computer resources to obtain and analyze information in various output formats.
Appropriate city, state, and federal laws, regulations, and procedures.
Intergovernmental relationships, responsibilities, and funding authorities.
Legislative and administrative policies, procedures, and functions of municipal government.
administrative and management principles regarding program evaluation, staffing requirements, tables of organization, and administrative analyses.
Budget methods for municipal government and for programs funded with monies from the federal government.
Principles of supervision and staffing.
Principles of customer service.

Skill to:
Operate appropriate computer equipment; use properly all related hardware and software.
Actively listen in a variety of situations.
Assess the performance of self and others.
Communicate clearly and concisely both orally and in writing.
Practice effective time management.

Ability to:
Implement and maintain positive employee relations.
Promote and maintain highest integrity throughout all personnel.
Process information with a high degree of attention to detail.
Identify, analyze, and solve complex problems.
Develop and employ information systems using various types of data.
Generalize and make appropriate inferences from available data and observation.
Plan complex work processes and procedures for self and others to follow.
Formulate innovative ideas and approaches to management situations.
Make decisions based on a logical analysis of information.
Develop graphic presentations and reports.
Conduct an evaluation of a program.
Observe and analyze operations.
Plan, staff, direct, and coordinate work projects.
Establish and maintain effective work relationships with officials, colleagues, and the general public.
Show appropriate assertiveness and tact with colleagues and the general public.
Maintain confidentiality of City or employee information.

Qualified applicants must meet all criteria in one of the following requirements:

A minimum of five years of supervisory/management-level professional work experience with a Bachelor’s degree in Business Administration, Public Administration, Political Science, Management, Budgeting, Finance, Accounting, Economics, Human Resources, or a related field .

OR

A minimum of three years of supervisory/management-level professional work experience with a Master’s degree in Business Administration, Public Administration, Political Science, Management, Budgeting, Finance, Accounting, Economics, Human Resources or a related field.

OR

A minimum of two years of experience as a Senior Management Analyst, Senior Administrative Specialist, Senior Human Resources Analyst or similar classification with the City of Cincinnati. Additionally, each applicant must have a Bachelor’s Degree from an accredited college or university in Business Administration, Public Administration, Political Science, Management, Budgeting, Finance, Accounting, Economics, Human Resources, or a related field. A Master’s Degree in one of the above fields may be substituted for one year of experience.

Preferred Qualifications:
Bachelor’s degree from an accredited college or university with an emphasis in project management.

• Experience as a team member or manager on large scale projects, preference from projects related to local government, technology, and/or process improvement.
• Experience using project management processes and tools.
• A minimum of two years of experience in team facilitation, preferred strength in change management.

OR

Master’s degree from an accredited college or university with an emphasize in project management, information technology, IT science, IT systems, computer science, MBA or other related field.

• Professional experience managing complex projects that include the implementation of information technology systems.
• Experience facilitating teams on complex and challenging topics to work toward a positive resolution.
• Experience tracking and reporting on project status including scope, schedule and budget.
• Experience with replatforming and system modernization efforts.

Interested applicants are required to submit the following:

• A letter of interest describing specific qualifications.
• A current resume detailing applicable experience and education.
• An example of previous project management work, supporting documentation preferred, narrative description of project is acceptable.

OTHER REQUIREMENTS
Must be an excellent communicator and team builder.

Environmental Conditions: Indoor and outdoor environments; exposure to office computer screens; exposure to extremes in weather conditions; automobile travel within the City may be required.

Physical Conditions: Duties may require maintaining physical conditioning necessary for sitting and standing for prolonged time periods; light lifting and carrying; general manual dexterity required; must be able to operate assigned vehicle.