Shop Manager

Liquidation Car Company is a family owned business that has been serving Whatcom County and beyond since 1984. We are looking to provide a unique and permanent full time employment opportunity to a qualified candidate within the Automotive Service Industry.

Expectations and Responsibilities:

Customer focused: The ideal candidate will exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience.

People: The ideal candidate will be a people developer, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. They will look to you, and your ability to coach and teach, to build a team of top talent and grow our technicians in their current expertise. We are seeking for an individual who coaches their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.

Operational excellence: As a Service Manager, you must understand and own every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.

Financials: Service Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.

Our Service Managers act in the best interest of Liquidation by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.

Attitude and approach is everything. You must:
Be a leader and a team-player.
Take ownership, and create a culture of accountability
Work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
Be self-aware, flexible and open-minded.
Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
Be an advocate for your customers and your team. Your success depends on theirs.
Be authentic, be real!

General Requirements:
Educational experience: High School Diploma or Equivalent
Professional experience: Prior leadership experience in the Automotive Service-focused industry.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.