Project Manager – Print

• Project manage all Creative Services print efforts.

• Manage complex projects, timelines, budgets and resources needed to complete requests.

• Gather and understand client requirements, project goals and desired strategic outcomes.

• Review and oversee monthly client billing reports. Provide forecasting information to the Creative Services Finance Analyst for new and ongoing projects.

• Proactively identify and mitigate risks. Includes projects and resource management for the print team. Trouble-shoot and resolve issues.

• Manage and prioritize multiple print projects simultaneously, coordinating efforts of all contributors (ie: print vendors, fulfillment, photographers) required to complete projects.

• Build and maintain client relationships. Understand clients’ lines of business and communicate information accurately and effectively between the clients and print team.

• Collaborate with resources on the immediate team as well as subject matter experts at United.

• Coordinate and uphold relationships with strategic partners, external vendors and numerous internal stakeholders.

• Discover, analyze and recommend new approaches and techniques for the print medium. Collaborate with design resources to ensure that results are consistent with established project requirements.

• Establish alignment with legal, brand and editorial standards and processes. Ensure projects meet the proper compliance when applicable.

• Work with cross-functional teams in a creative environment and foster open communication. Have highly developed relationship management skills with clients and internal staff. Interact with all levels of client management, including the Executive level.

• Coordinate with the digital team when applicable.

• Train resources on processes and procedures.

• At project close, send out surveys to clients, analyze actual vs. estimated costs and archive.

• Hold project debrief sessions internally and with select clients. Look for areas for continuous improvement and lead implementation.

• Bachelor’s Degree

• Minimum of 3-5 years of professional experience as a project manager, producer or account executive.

• Excellent written and oral communication skills. Ability to learn new software.

• Technical knowledge related to digital tools and processes.

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe Acrobat Pro, CMS platforms and online collaborative tools.

• MS Project or similar project management software.

• Knowledge of the pre-press and printing processes and methods.

• Ability to rely on experience and judgment to plan and accomplish goals.

• Analytical thought process with high integrity.

• Execution and process oriented, forward thinking, diligent and creative.

• Capacity to deliver against quality, timing and cost targets.

• Trustworthy with confidential information.

• Able to work effectively and efficiently in cross-functional teams.

• Strong project management skills (manage resources, budgets, timelines, scopes). Ability to manage multiple projects simultaneously. Multitask and prioritize.

• Excellent interpersonal and verbal skills. Promote open communication within the department.

• Highly effective in a fast-paced environment. Ability to work well under pressure.

• Account executive knowledge (build and maintain client relationships).

• Mitigate project risks.

• Continuous improvement (with processes, collaboration).

• Must be legally authorized to work in the United States for any employer without sponsorship.

• Successful completion of interview required to meet job qualification.

• Reliable, punctual attendance is an essential function of the position.

  Preferred

• Previous work experience at an agency or large corporation a plus, but not required.

• 5 years of professional experience preferred.

• Workfront and Microsoft Teams a plus.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT