General Manager

Our ideal candidate will manage the overall operations of the hotel while complying with all corporate/franchisee policies and meeting financial goals. They will be customer service driven and focus on creating a work environment that employees are happy to be a part of. They will also……

• Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner. Demonstrate effective labor management through proper scheduling, monitoring, and adjusting based on business needs.

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

• Implement company and franchise programs.

• Provide training for new and entry level associates*Train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

• Communicate both verbally and in writing to provide clear direction to staff.

• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

• Develop strong relations with other hotel department to help implement strategies to continually improve occupancy levels and revenues.

• Comply with attendance rules and be available to work holidays, nights, weekends and potentially overnight shifts when required.

• Perform any other job related duties as assigned.

Job Type: Full-time

Experience:

• Management: 1 year (Preferred)
• general manager: 1 year (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Paid time off

Administrative Duties:

• Setting and meeting goals for service, operations, and financial results
• Maintaining excellent customer service standards
• Inspecting and adhering to safety and sanitation guidelines
• Performing front-line customer service