Community Manager

s
Company: Cypress Communities
Location: Baton Rouge, LA 70817

Apply

Cypress Asset Management is seeking a talented, committed, Community Manager to lead our Live Oaks community in Baton Rouge, LA. This property consists of 184 apartment units.

Expectations:

  • As a member of the Cypress Team, you are expected to uphold and live out the company’s Core Values including:
  • Community–diligently working with your team to provide an environment of trust, belonging, safety, and caring for each other at all the properties you maintain.
  • IntegritY – reliably doing the right thing in every aspect of your role by being honest, forthcoming, and morally upright
  • People First – valuing People, including Residents and Teammates, and recognizing that People always come first in Cypress – before we ask what we ask WHO.
  • Realism – facing reality head-on and conveying this reality openly, honestly, and directly; using “brutal honesty” to communicate about the root cause of the matter.
  • Extreme Ownership – taking responsibility for your team, your property, and your actions. For better or worse, you own your successes and failures.
  • Staying Power – Cypress is a long-term owner of properties, that does not cut corners. Doing things the right way, and sticking to your job until it’s done.
  • Self-Management – Being self-sufficient, self-managing, able to fully implement the Cypress Management System, and capable of doing an excellent job without oversight or micromanagement.
  • As a member of the Cypress Team, you are expected to, with training, follow and utilize the Cypress Management System (CMS) to operate your property excellently.

THE COMMUNITY MANAGER’S RESPONSIBILITIES

  • Perform quarterly analysis on performance related to Resident, Team, Property, and Financial key performance indicators
  • Participate in creating Quarterly Objectives and Key Results (OKRs) and leading your team to achieve those OKRs
  • Manage your team systematically, by Planning, Organizing, and Controlling its work each week by using a series of checklists and management tools
  • Leading your team in a Rhythm (by holding Weekly Meetings every Monday morning and Daily Huddles every Tuesday through Friday morning)

SKILLS REQUIRED

  • Attracting Residents – must have strong marketing and advertising experience and the ability to effectively manage online, print, and other tools to attract our target market consistently and systematically.
  • Appreciating Residents – through friendly daily interactions and planned periodic events, showing Residents great appreciation for being valued customers.
  • Satisfying Residents – must have the ability to manage a property well, including responding to residents requests quickly and effectively, achieving excellent Resident satisfaction ratings along the way.
  • Retaining Residents – must be able and willing to follow a regimented program for keeping valued Residents on site
  • Appreciation – Showing sincere and honest appreciation for Residents by treating them like gold, through impactful Resident appreciation events and activities.
  • Satisfaction – Satisfying all Resident needs by anticipating their needs for high quality housing and world-class customer service and responding quickly and effectively to resident requests by listening, understanding, and respecting the Resident’s needs and responding quickly and effectively to Resident requests, ensuring that those needs are met.
  • Retention – Actively retaining Residents through effective Resident service and by sending out 100% of 6 month to lease expiration letters and hosting 100% of 3 month to lease expiration face to face meetings.
  • Concerning your TEAM, you will utilize the Cypress HPT Tools (High Performing Teams system) to perform the following:
  • Leadership – Using the Cypress Rhythm, which consists of the Weekly Meeting and Daily Huddles, you will create an environment of support, respect, and trust and will lead your team to achieve Objectives and Key Results.
  • Alignment – Understanding Cypress’ Core Values, you will ensure that your team is fully aligned with those values and the company’s Purpose by making sure that actions represent those values at all times.
  • Personnel Development – Working with the Cypress Main Office, you will help your team to develop their skill set through training, coaching, and other forms of development.
  • Team-work – You will develop a culture of teamwork in which the entire team is bought in, dedicated, and harmoniously engaged in working together to achieve Objectives and Key Results while remaining aligned with the Cypress Core.
  • Concerning your PROPERTY, you will utilize the Cypress PIMS (Property Improvement & Maintenance System) to perform the following:
  • Routine Maintenance Calls – Using SightPlan, your Team will respond to maintenance requests within three hours unless a reason for delay is approved by the Main Office.
  • Preventive Maintenance – Using SightPlan, your Team will perform interior Preventive Maintenance Checklists on 1/3 of all units monthly (61 units) and 100% of units quarterly (184 units) and 100% of exterior checks quarterly.
  • Improvement Projects – as determined by our quarterly Capex plan, your Team will perform improvement tasks / projects.
  • Concerning your FINANCIALS, will utilize the Cypress ZBB (Zero Based Budget) to perform the following:
  • Establish Budgets for your Team – Using the ZBB, you will budget projects and monthly performance for your team ensuring that everyone follows the budget and stays within cost parameters.
  • Review and Adjust Financial Performance – Working with the Main Office, you will review your financial performance monthly and will make necessary adjustments as needed.

As Community Manager, your work and the work of your team is subject to audits and oversight by the General Manager / Team Lead, Owner, and the Owner’s management representatives. It is imperative that things are done correctly, that root cause issues are solved, and that your work and the work of your team meet the Cypress Quality Standards in alignment with our Core Purpose which is to: Provide the Best Apartment Home in the Neighborhood at the Greatest Value to Residents.

COMMUNITY MANAGER JOB MISSION: Effectively manage the Live Oaks Team in accordance with the Core Purpose and Values of Cypress and the Cypress Management System to achieve OKRs with the Team in the Right Way.

IDEAL COMMUNITY MANAGER TRAITS:

Listens closely to instruction and follows directions to the “T”

Closely shares our Core Values

Treats Prospects Like Gold

Has high Integrity/honesty

Great Planner

Fair Housing Proficient

Learns quickly

Treats Residents Like Gold

Works well with others

Highly Organized

Strong Communication Skills

Fair minded

Has a positive outlook on People

Aggressive in the pursuit of Goals/Objectives

A Strong Servant Leader

Ability to Sell

Builds Community

Moves fast

Has Strong Follow-Up / Control

Good Marketer

Follows through on commitments

Holds Meetings exactly according to schedule and system

Sets high standards and goals

Puts PEOPLE FIRST

Listens and Learns Well

Highly Committed

Takes Extreme Ownership of successes and failures

Is a REALIST

Pays strong attention to detail

Excellent at Leasing

Follows our System

Persistent

Strong Collector of Rents and Fees

Understands Numbers

Follows a budget

Has Staying Power / Perseverance

Proactive / takes initiative

Tech Savvy

Yardi Proficient

Is Self-Motivated / Self-Managed

Has a strong Work Ethic

Strong written communication

SightPlan Proficient

Treats people with respect

Strong oral communication

MS Office Proficient

Flexible/adaptable

Experienced at Hiring/Firing

Responsive to Emails / Calls

Strong Listening skills

Able to Train Others

Leads in a Rhythm (Short, Effective, Weekly and Daily Meetings)

Open to criticism & others’ ideas

Capable of analyzing financials

Trusting

Trustworthy

Persuasive

Capable of Managing Maintenance and Construction Projects

Holds self accountable

Believes in People, a Team Builder

Job Type: Full-time

Salary: $50,000.00 to $57,000.00 /year

Experience:

  • Microsoft Office: 2 years (Required)
  • Maintenance Management: 3 years (Required)
  • Leasing: 2 years (Required)
  • Collections: 2 years (Required)
  • Leasing Consultant: 3 years (Preferred)
  • Apartment Management: 3 years (Preferred)
  • Community Manager: 3 years (Required)
  • Yardi: 2 years (Required)
  • Budget Management: 2 years (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Baton Rouge, LA (Required)

License:

  • Driver’s (Required)

Work authorization:

  • United States (Required)

Required travel:

  • 25% (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks – learn more at https://start.indeed.com/fair-chance)