Associate Director of Enterprise Device Management (EDM)

Department: Information Services
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with experience
Compensation Band: OS-OA10-Fiscal Year 2019-2020
FTE: 1.0

Internal Only

Application Review Begins
Immediately; apply by December 23, 2019 to ensure consideration

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers through teams such as User Support Services, a campus-wide IT support team; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual and physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the University.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon’s natural and cultural treasures.

Position Summary
Reporting to the Director of User Support Services (USS), the Associate Director of Enterprise Device Management (EDM) will lead the unit responsible for the management of University-owned endpoint computer hardware. Responsibilities will include supported enterprise management system suites, the establishment and compliance of endpoint hardware standards for campus, management of academic computer labs across campus, endpoint security management, enterprise print service management, and lifecycle management for all computers that fall under the support of User Support Services.

The Associate Director of EDM is responsible for the employment of University-established standards for information security, endpoint management, system administration, and staff management within the unit. This role will also work with the Director and other Associate Directors of User Support Services to ensure these standards are followed across the entire USS organization.

This position will be expected to solve problems that are highly varied, complex and often non-recurring, requiring different approaches in line with evolving industry best practices for a resolution. At times, new concepts and approaches may have to be developed to solve issues.

Decisions made by this position have major impacts on the management and operations of departments, schools and/or colleges. This position may contribute to important strategy, operation, and business decisions that affect the department’s and/or college’s ability to deliver services. It is expected that this position will ensure compliance with federal, state, and university policies and regulations, while maintaining appropriate internal controls.

Essential Personnel
This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.