Division of Academic and Student Affairs Mission, Values & Objectives
We promote the success of the whole student. In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.
The purpose of Student Health Services (SHS) is to provide appropriate, affordable, accessible, and high quality primary health care to eligible members of the campus community. The major function of SHS is to provide outpatient care to the 34,000+ NC State students. Some level of medical care or nursing advice is available 24 hours a day, 7 days a week. Hours of service vary during the summer and during holidays and student breaks.
All of our staff members have standards that guide the work we do everyday: Student Health Values are Respect, Integrity, Customer Service, Teamwork, and Excellence.
In order to promote the success of the whole student NC State Student Health Services is seeking a student-centered Associate Director. The Associate Director of Student Health is a member of the Executive Committee and serves as the primary back up to the Student Health Director. The Associate Director manages business operations, assessment, risk management, and fiscal administration to support NC State students. Under supervision of the Director, the Associate Director:
- Assesses and coordinates various major projects relative to the needs of the organization
- Serves as the lead for the coordination of Student Health data and assessment initiatives
- Provides oversight of facilities and expansion projects
- Serves as Risk Management Officer for Student Health, insuring that all student records are compliant
- Oversees ancillary services such as Lab/Radiology and Pharmacy operations and revenue opportunities, reviewing protocol and standards to protect students privacy and student records
- Promotes communication and student engagement through oversight of the Outreach Programs participating in training, About Student Health, Sex Ed, Healthy Eating on Campus, Eating Healthy on a Budget
The Associate Director serves as a key resource to departments within and external to Student Health Services. As a member of senior leadership and the Student Health Executive Committee, the Associate Director contributes to strategic planning and policy for Student Health Services and may represent the Director as needed. The Associate Director will be expected to: engage effectively and appropriately with students, parents and visitors to the health center; work with staff members as part of a supportive team, demonstrating a positive attitude, professional demeanor and innovative approach to services and operations while providing exceptional customer service to students, internal and external partners.
SCOPE OF DUTIES:
- Assist with the planning, organization, and maintenance of sound fiscal administrative and operational policies/procedures.
- Lead the assessment of facility needs including maintenance, security, repair, and assist with expansion or reconfiguration of space
- Oversee the practice business management
- Lead initiatives in safety, compliance, and risk management
- Coordinate survey assessments, analysis and distribution of data to key stakeholders on student and public health matters as it relates to campus health and wellness issues, including health outcome and improvements, programming and outreach recommendations
- Oversee the operations and revenue opportunities of ancillary services such as the pharmacy, laboratory, and radiologic services
- Promotes communication and student engagement through oversight of the Outreach Programs
PROJECT MANAGEMENT:
- Collaborate with SHS leaders and campus partners to identify and harness the power of combined knowledge and experiences leading to implementation of shared initiatives aimed at student success
- Assist leadership with operational improvements; analyze various operations and data providing recommendations for system improvements as needed to ensure efficient operations, utilization of resources, equipment, and space
- Assist with implementation of new services including expansion of specialty services
PRIMARY ESSENTIAL DUTIES:
- Assist with the planning, organization, and maintenance of sound fiscal administrative and operational policies/procedures for SHS.
- Contribute to long and mid range planning for SHS initiatives and fee recommendations
- Oversee the practice business management
- Lead budget planning within Student Health and the campus
- Manages the billing, insurance, and revenue cycle management
- Supervises Assistant Director of Finance/Business Manager and Health Information Manager
- Responsible for Appointments Desk, Immunization Compliance, and Medical Records
- Assist with space planning, design, and project coordination to meet clinic demands spurred by growth
- Lead research efforts to identify grant or development opportunities in support of Student/Campus Health initiatives
- Participate with budget planning leadership and committees within SHS and the campus
- Lead assessment of facility needs including maintenance, security, repair, and expansion or reconfiguration of space(s).
- Oversee all aspects of Student Health Center facilities and work collaboratively with the SHS Building Liaison, other tenants, University Facilities staff and Environmental Health and Safety staff
- Assist with building operations including safety, security, and building maintenance
- Research and assist with space planning, design, and project coordination to meet clinic demands spurred by growth
- Lead initiatives in safety, compliance, and risk management
- Interpret, administer, and monitor compliance with Federal, State, NCSU and SHS rules, policies, procedures, laws, and regulations including HIPAA and FERPA
- Serve as the Safety Officer and Compliance/Risk Management Officer for SHS
- Work in concert with SHS Leadership and Quality Improvement Coordinator to assure Accreditation Association of Ambulatory Health Care standards are met for building, safety, and risk management purposes
- Collaborate with Quality Improvement Coordinator and Medical Director on SHS Risk Management program and Quality activities
- Coordinate survey assessments, analysis, and distribution of data to key stakeholders on student and public health matters as it relates to campus health and wellness issues, including health outcome and improvements, programming and outreach recommendations
- Serve as primary representative of SHS on Division of Academic and Student Affairs (DASA) Assessment Council
- Serve as a member of the Health and Wellness Advisory Committee
- Oversee the operations and revenue opportunities of ancillary services such as the pharmacy, laboratory, and radiologic services
- Provide administrative oversight and support to the pharmacy
- Oversee Over the Counter (OTC) retail operation (future expansion)
- Negotiate vendor agreements for retail services in collaboration with Assistant Director/Business Officer of the Student Health Center
- Provide administrative oversight and support to the laboratory and radiology management
- Promotes communication and student engagement through oversight of the Outreach Programs
- Manage the work of the Outreach and Student Engagement Coordinator (OSEC)
- In collaboration with SHS Director and Coordinator, create a communication, advertising, and marketing plan for SHS
- Serve as a member of the Wood Wellness Village advisory committee (may be delegated to Coordinator)
- Serve as an active member of the DASA Communications committee (appointed)
Major projects include but are not limited to:
- Collaborate with SHS leaders and campus partners to identify and harness the power of combined knowledge and experiences leading to implementation of shared initiatives aimed at student success
- Assist leadership with operational improvements; analyze various operations and data providing recommendations for system improvements as needed to ensure efficient operations, utilization of resources, equipment and space
- Lead implementation of new services including expansion of specialty services
Additional duties, as assigned by Director, will vary according to the business needs of the organization.
- Masterâs degree in Business, Management, Nursing, Healthcare Administration, or closely related health discipline area
- Bachelorâs degree in Business, Management, Nursing, Healthcare Administration or closely related health discipline area may be considered based on years of experience and work history
- Minimum three years of experience in health administration, physician practice, or medical group management
- Minimum three years of experience overseeing facilities for quality and environmental safety precautions relative to healthcare facilities
- Demonstrated knowledge of patient flow processes in ambulatory care
- Minimum three years of personnel management experience
- Experience utilizing electronic medical record/practice management system
- Demonstrated success speaking in public forums and conducting presentations to senior level administrators
- Excellent communication, organization, evaluation, training, and computer skills
- Ability to extract, collect, synthesize, and translate data into meaningful information
- Demonstrated ability to create and manage documents in Word, Excel, PowerPoint, and Google (or similar software).
- Ability to coordinate multiple projects simultaneously
- Exceptional customer service skills with a drive to improve the patient experience
- Masterâs degree in Business, Management, Nursing, Healthcare Administration or closely related area
- Five years of experience in health administration, physician practice, or medical group management
- One year of prior experience with space planning and start up operations in an ambulatory clinic setting
- Five years of prior personnel management experience
- Experience writing grants or donor development
- Ability to use data collection and extraction software for data analysis
- Experience with Accreditation Association of Ambulatory Health Care standards
- Ability to read, speak, or transcribe other languages in addition to fluency in English
- Demonstrated ability to work with college age population
N/A
In addition to your application please submit a resume, cover letter, and contact information for three professional references to include name, title, company, phone number, and email address.
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at http://www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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