The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
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Position: Administrative Services Director
YMCA Prince Georges County is currently hiring for an Administrative Services Director to manage day-to-day operations of administrative functions related to supporting membership transactions in the branch to include but not limited to: A/R, Financial Aid, 3rd party accounts, registrations, adjustments/credits, accounts payable etc. Oversee front desk staff and duties.
Job Summary:
Manages and oversees the accurate processing of all money in the AS/400 system from receipting to reconciling and depositing, in accordance with ASO policies and procedures. Oversees branch registration process and registrar to ensure that all program table files are created accurately and in a timely fashion. Trains front line staff on proper member management procedures and makes sure that all of the aforementioned are aware of current procedures and updates as they occur on an ongoing basis, ensuring the accurate processing of all payment transactions in the AS/400. Processes monthly renewals. Reviews and corrects monthly returned collection statements. Processes terminations. Processes adjustment/refund forms. Reviews and processes Financial Assistance applications. Audits and makes necessary corrects to new member files. Provides customer services to members via phone, email and in person regarding billing, collections, returns, bills, etc… Reviews denied access report and completes appropriate follow up. Maintains and manages petty cash. Other duties as required
Qualifications:
Bachelor’s Degree or equivalent in Business. 3-5 years’ progressive office experience. Relationship building, facility management, fundraising, program planning and leadership experience. Able to maintain and manage confidential information. Knowledgeable of the organization, its policies, procedures, and programs. Excellent verbal and written communication skills.
Benefits: Compensation for this position is competitive and commensurate with experience. The YMCA of Metropolitan Washington provides progressive employee benefits, including a 10% employer-funded retirement plan with vesting after two years of service; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off, numerous professional development opportunities, an exciting and collaborative work environment, and the ability to work with creative, talented and diverse individuals!
Customer Service Standards:
Staff Engagement:
- I will advocate for members and be solution focused
- I will be professional; with friendly tone and body language
- I will demonstrate empathy, discernment and professionalism in my work
Facility Excellence:
- I will have a organized and member friendly office area
- I will be an active member of the team to identify problems
- Our office will show respect for all in timely and accurate response
Show:
- I will deliver services with compassion and respect and be proactive and offer timely solutions
- I will treat member accounts, reports and related documents as office “trophies”, in keeping them clean, organized and professional for display.
? YMCA Leadership Certification:
Position requires ongoing progress towards Team Leader Certification
Working Conditions:
- Must be able to sit, stand and bend for extended periods of time
- Must be able to work with computer for long periods of time, ensuring accuracy of data entry, reconciliation, receipting and auditing
About the YMCA of Metropolitan Washington
- Has serviced the DC area for over 164 years
- Is a $50M organization
- Employs approximately 1600 individuals
- Provides opportunities in healthy living, youth development, aquatics, youth sports, summer camp, child care, and more for over 250,000 people through our 17 branches and program centers annually
- Is part of one of the largest social service organizations in the country
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