NERF – Box Office Manager

The NERF CHALLENGE is an active play experience full of energy, excitement, engagement and fun. It features a mixture of high-quality Blaster-based arena battles, live stage interactive show and other competitive active play experiences.

POSITION DESCRIPTION:

Working on a fast-paced, deadline-driven Special Event, this role is a Seasonal Position. We’re looking for someone who is highly self-motivated and equally talented. This position requires creativity with a high level of detail and problem solving. The prime candidate for our Box Office Manager is someone who can multi-task and manage day-to-day operational notes and changes. Both prior to opening and maintaining shows through Ticketing and Point-of-Sales Systems.

Seasonal Part-Time from December 2019 – January 2020

JOB RESPONSIBILITIES:

We’re looking for Box Office Manager to guide and develop protocols and procedures for all guest interacting roles ranging from Entrance Ticket Scanners, Box Office Sales Associates, and Guest Service Responsibilities. Duties would include;

· Lead with procurement, training and management of Box Office Supervisors, Box Office Attendants, Scanners, and Greeters while also assisting with developing training materials.

· Schedule event nights with appropriate staffing, while staying within set budget.

· Work with the Event Producers for operational planning and details.

· Lead Box Office and Entry Staff during event operations.

· Maintain time-clocks and employee hours, while ensuring meal penalties and breaks are taken in accordance with the California State Law.

· Maintain the safety and integrity of the production/event.

· Effectively interact, engage, and resolve Guest Complaints and Concerns.

· Manage and record the Opening/Closing of each assigned crew member.

· Respond quickly, while thinking ahead of the curve in regard to emergency situations.

· Submitting daily event reports and notes to Production nightly.

REQUIREMENTS:

The ideal Candidate will have previous experience in managing a diverse set of personalities while maintaining a calm demeanor in stressful situations. We’re looking for high performance standards, a high level of enthusiasm, and keen eye for detail and guest experience within a fast-paced environment.

· Self-Starter and willingness to work in a team and group environment.

· Must possess working knowledge of Microsoft Office Applications (Word & Excel)

· Minimum of 5 years of Leadership Experience

· Minimum of 1 year of Event/Themed Entertainment Operational Experience

· Ability to communicate clearly and directly with staff – while maintaining a positive guest experience using a clear and strong speaking voice.

· Ability to stand for long periods of time.

· Must be available to work ALL Event Operations; including Weekends, Nights, and Holidays. (Christmas, and New Year’s).

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Work Location:

• One location

Employment Length:

• 2 – 4 weeks

Typical start time:

• 8AM

Typical end time:

• 9PM