IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
As one of the world’s top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mindÂŽ
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.
JOB DETAILS
- Location: Indianapolis, IN
- Relocation Expenses Reimbursed: No
- Qualified candidates must be legally authorized to be employed in the United States. IMG does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
JOB SUMMARY
The Implementation Project Manager is a member of the Enterprise Project Management Office, which is responsible for directing all client onboarding product implementations for International Medical Group. Our Project Managers will manage small to large implementations after sale.
They will work with both internal and external business customers, business/requirements analysts, application architects, developers and QA staff to deliver system improvements to streamline our business processes and improve our customer experience.
The key to success in this role will be to efficiently manage multiple projects and deadlines while clearly and concisely communicating deliverable and timeline expectations and status.
DUTIES AND RESPONSIBILITIES
- Manage the IMG Implementation process for multiple projects as assigned.
- Organize and lead meetings with key stakeholders as needed to review project status, deliverables and issues.
- Manage project full lifecycle of implementation.
- Develop and manage implementation project plans, milestones and timelines to baseline tasks required for newly closed client projects.
- Tailor processes to meet the needs of individual projects
- Coordinate with implementation team (Product, IT, Operations, Marketing, Training)
- Build and maintain a good relationship with stakeholders to optimize quality of service, business growth, and customer satisfaction.
- Track and hold individuals accountable to their set of tasks
- Maintain accurate and timely updates in project management system
- Address and resolve common customer implementation challenges such as scope creep and incorrect expectations.
- Facilitate weekly project meeting cadence
- Provide status reporting and responsive feedback to management and senior leadership
QUALIFICATIONS
- Bachelor’s Degree in Business or IT related field. An equivalent combination of education and position specific work experience may be considered
- 2-5 years related implementation / project management experience and/or training, preferably in an insurance or assistance environment
- Excellent verbal and written communication skills as well as strong presentation and interpersonal skills.
- Proficiency with MS Office applications including MS Project
- Ability to problem – solve and seek alternative solutions while also managing stakeholder expectations.
- Ability to multi task
- Experience planning projects and managing timelines
PREFERRED SKILLS
- Experience with insurance, assistance, or health care industries
- Project management certification preferred
PERKS
- Comprehensive benefits package including Medical/RX/Dental/Vision insurance
- 401k Plan with company match
- On site fitness center
- Casual dress environment
- Tuition reimbursement plan
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