Head of Product Design

At Fetch Rewards, our vision is to help make grocery shopping easy, fun and smart. Millions of people use our app every month and we are growing rapidly. Although we have earned a 4.8 rating in the App Store, we believe our product can do so much more.

We are looking for a Head of Product Design to drive our design vision, build and develop our team of product designers, and create a world class consumer experience. We want to improve our understanding of customer needs, inform product priorities and elevate design quality to continually make our app more fun, effortless, trusted and valuable.

This role can be based in either Madison or Chicago.

What kind of person are we looking for?

• Exceptional people leader who builds, empowers, develops and organizes a strong team of product designers towards a culture where everyone can contribute fully
• Accomplished design practitioner as demonstrated through a strong portfolio who coaches the team to a high standard spanning the design process
• Customer obsessed and data driven to ensure priorities, features and design decisions are informed by quantitative metrics and qualitative feedback
• Embraces validation and experimentation to connect their team’s work to business value
• Excited to work in a fast paced, changing environment, balancing short term execution and agility with building a vision and framework for the long term

Within 1 month you will:

• Become familiar with the current state of our product, get to know the team and set initial priorities
• Review our current design approach and work to identify key areas for improvement
• Begin working with the team on projects already in development, including ongoing new feature work and the development of our design system
• Identify hiring needs and begin to recruit top talent for key positions

Within 3 months you will:

• Build trust and great working relationships with your direct team and key partners
• Set and lead ongoing design team project, process and culture priorities
• Establish initial design frameworks and key principles to ensure our product consistently meets our customers’ goals
• Begin to grow and evolve the team in anticipation of upcoming business needs

Within 6 months you will:

• Ensure strong application of design practices such that our product changes consistently delight customers and make us proud
• Build team capacity such that it can balance short term execution with greater focus on higher level exploration and evolution of the overall customer experience
• Shape product roadmaps and elevate our product experience in ways that make our app more useful, usable and desirable

Within 12 months you will:

• Implement product design team practices to seek and achieve continual improvement in our product, process and people
• Define and get alignment around the Fetch product design vision and strategy
• Surprise us by identifying new ways to help the product, team and overall company