We are looking for a self-motivated, experienced Front Office Manager for our brand new Holiday Inn Express & Suites in Charlotte, NC.
Responsibilities include, but are not limited to:
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with IHG brand standards and consistent with company’s core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Track all adjustments to ensure proper posting
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Oversee front office operations in the absence of the General Manager.
- Ensure all IHG Rewards members are greeted according to their tier and proper amenities are given
- Make and confirm reservations.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Compute bills, collect payments, handle cash, and make change for guests.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance
- Perform other duties as requested by management.
- Open availability required.
- IHG experience required.
Job Type: Full-time
Experience:
- Hotel Management: 2 years (Preferred)
Location:
- Charlotte, NC (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Detail-oriented — would rather focus on the details of work than the bigger picture
- High stress tolerance — thrives in a high-pressure environment
Schedule:
- Weekends required
- Holidays required
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