Director of Operations

• Responsible for growth of revenue, quality of service, and all operational aspects of the business
• Leads and motivates the team to specified revenue goals as determined by owner
• Collaborates with owner to create incentive programs for internal staff members
• Liaison between owner and internal staff members
• Understands all job descriptions and ensures responsibilities are performed in accordance with expectations set by owner and Senior Helpers Franchising
• Manages all office personnel to set and achieve weekly goals. When goals are not met, this person coaches and motivates personnel.
• Partners with franchisee to make decisions on salary changes and terminations
• Analyze data presented by each manager at weekly meeting including: client retention dashboard, client attrition and all sales KPI’s. Ensures appropriate action plans are in place. Provides appropriate mentoring/coaching/motivation as needed
• Oversees and is responsible for payroll, gross sales, reporting, activity reports, and other reports as assigned by owner
• Manages the red alert board with contributions from the Care Team Director, Scheduling Manager, and Client Services Director
• Manages service inquiry process. Tracks and shares conversion rates for the offices as well as each individual. Provides additional training if conversion rates are not meeting expectations
• Develop and manage offices’ after hour on-call process
• Has all financial information (accounts payable and receivables organized and ready for entry). Follows up on all receivables in a timely manner as directed by owner
• Makes sure that bi-weekly invoicing is processed in a timely manner
• Can handle all inquiry calls if needed and capable of doing assessments
• Assures office has all marketing materials available for sales team
• Attends local business and industry related networking functions as required
• Works with owner to determine appropriate revenue goals on a monthly, quarterly, and annual basis

Job Type: Full-time

Experience:

• Senior Industry: 3 years (Preferred)
• Management: 5 years (Preferred)

Education:

• Bachelor’s (Required)

Required travel:

• 25% (Required)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off