Vice President of Sales

Employee Name:

Position: Internal Sales

Reports to: Support Manager

Supervision Responsibilities: No Direct Reports.

Reports to Global Sales & Marketing Director

Date Created December 2019 Revised:

Primary Objective: The employee receives (by phone, fax or email) orders, requests for quotations and lead times from customers & external staff. Ensures incoming orders are correct for production and relays pertinent order information between multiple parties. Makes quotations on standard items. Supports sales staff. Coordinates with other departments for processing & handling orders while providing feedback to customers.
Perform all roles and tasks promptly.

Principal accountabilities: * The first point of contact for sales related inquiries to Ohio
office.

• Incoming purchase order entry. Ensure all orders received are entered into the system accurately. Proactively seek clarification and resolutions to errors or changes.

• Liaise daily with production, customers and external staff customers to efficiently answer general enquiries concerning deliveries and production.

• Monitors progress of orders and pass notification of scheduling changes, partial shipments and delays via constant and open communication with production and customers.

• Creates new part numbers for products

• Develops understanding of components used in products for modifying BOM (bill of materials) within part numbers

• Develop understanding of product types, part numbers, valid hardware combinations and pricing.

• Effectively deal with telephone inquiries requesting quotations for products. Ensure all quotations are followed up when necessary.

• Achieves and maintains rapport with customers and works to give them the best possible service.

• Uses a CRM to retrieve customer information, stock status information, the status of quotations and to make changes on customer purchase orders.

• Maintain a level of pro-active telephone contact with both existing and prospective customers under direction from external sales staff and management.

• Ensure that the external sales team are kept informed of any developments relevant to their accounts.

• Works in tandem with external office locations to manage and control stock requirements.

• Expediting vendor orders for inventory and production management.

• Shipping and Receiving administration, pack slips, export shipping, processing.

• Report processing, orders process report, shipping status reporting, inventory reporting.

• Support the sales team and develop new sales.

• Meet and exceed the agreed specific performance objectives.

• Ensure all customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, escalate matters to the Account Manager.

• Any other duties the support manager deems necessary
• Develop within role to a level to progress within the company, and train other staff of internal sales procedures

Attributes This position requires the person to have or acquire the
Experience following skill set;

• Sound knowledge of the practical application of a sales

department

• Manage expectations between sales and production

departments.

• Liaise on a daily basis with your colleagues and update

them on any developments in your work, ensuring a high
level of team relationships exist.
Skills/Abilities * Experience of building relationships with customers
(Analytical skills, computer skills) * Cross-discipline team working

• Can demonstrate the ability to go the extra mile, to exceed expectations

• Excellent telephone manner

• Excellent time management and personal organisational skills

• Ability to work to deadlines

• Ability to work without close supervision

• Ability to work closely to instructions

• Excellent numeracy skills

• Excellent communication skills

Personal qualities * Strong attention to detail

(Leadership, flexibility, team work) * Proficient at Microsoft Office

• Proficient use of Excel

• Demonstrates a good level of negotiation skills with internal and external customers

• Well presented

• Professional

• Enthusiastic

• Flexible

• Patient

• Proactive

• Punctual

Acceptance Signature Date

Internal Sales

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Professional development assistance

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with strong performance culture
• People-oriented — supportive and fairness-focused

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday