Vice President, Global Operations, Meetings & Events

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• Direct management of complex budgets in excess of $12M direct and indirect costs
• Direct experience managing cross functional project teams
• Direct experience leading teams to identify and frame opportunities

• Graduate/post graduate degree
• Event Operations Management and/or Group Sales Management
• Owner and Franchisee relationships
• Solid track record of advancing business direction and strategies and for delivering results
• Understanding of product-centric, innovation, design, and user experience
• Knowledge of competitive landscape and must be able to remain current with industry trends & connected in discipline-related forums
• Experience introducing and implementing cutting edge ideas; conception through final delivery
• Ability to articulate new concepts clearly and in a compelling way
• Ability to coach and develop design teams, teaching about the business and building an entrepreneurial spirit
• Strong negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of business environment, service requirements, and culture
• Deep understanding of and ability to manage to corporate financial practices and goals, including drivers of process costs
• International work experience (non-US)
• Hotel Operations leadership
• Understanding of Food + Beverage discipline and specific F+B meeting and event trends and applications

• Leads cross-Continent connectivity through the Global Leadership Team (GLT). Provides leadership for global discipline forums. Develops and provides tools & resources for Continents to leverage and share best practices and facilitate best practice sharing
• Working with the GLT, identify and develop long range plans for training, development, standards, and recognition
• Works with leaders to identify (through research & trends) core proof points, build financial business cases, strategic rationale and operational implications of a limited number of agreed upon new discipline initiatives
• Provides strategic perspective on the development and execution of initiatives and long range planning process
• Works with Continent Lodging Services (CLS), Global Operations (GO), Human Resources, and other discipline leads to tailor programs specifically for the stakeholders he/she supports
• Leads the ideation, concepting, proof of concept, build, pilot and deployment phases of discipline related projects
• Serves as customer advocate by helping project team understand target consumer needs, and keeping the team focused on delivering a product that delivers on those expectations
• Partners with BMSC to facilitate the strategy and action steps necessary for the next generation of Loyalty program
• Partners with our Distribution team to optimize our “win through the Meeting” strategy
• Partners with Global Group Sales to optimize our revenue, guest satisfaction and preference in Meetings and Events business
• Partners with Global Food + Beverage and Continent F+B teams to drive F+B preference and performance

• Actively participates in Discipline, and Portfolio Strategy and Budget planning to inform recommendations for guest experience design
• Partners with discipline leaders and design specialists to translate the guest experience into compelling, customer driven, and profitable product or service solutions
• Partners with Brand, GO, and Continent discipline leads to scope projects and determine resource requirements
• Applies appropriate project management methodology per scope of project
• Provides subject matter expertise during project planning and execution; maintains accountability for program results
• Works with continent stakeholders, GO, and other discipline counterparts to monitor progress during proof of concept and pilot phases to ensure pull-through of brand strategy
• Coordinates with program evaluation COE’s to identify relevant measures for program success; provides feedback to stakeholders to inform of program impact and additional refinement or sustainment

• Distills consumer research, knowledge, and information about emerging business trends to develop conceptual guest experience proof points
• Leads complex, organization-wide projects to develop insights, strategy and innovation recommendations for highest priority brand experience initiatives
• Establishes a liaison relationship with leadership in key areas that are critical to developing successful new programs that impact multiple channels, functional areas and Continent Teams

• Directs the day to day activities of a team and ensure the team meets defined objectives
• Supports talent process and platforms
• Provides knowledge and guidance to Discipline & Design team members
• Partners with Human Resources to attract workforce, develop, and retain the right people to support the strategic priorities of the GO organization. Ensure effective structures, processes, jobs, and performance management systems are in place. Set goals and expectations for direct reports using the LPP, align performance and rewards, appropriately address performance issues and hold staff accountable for successful results
• Champions leadership development and planning priorities by assessing, selecting, retaining, and developing diverse, high-caliber talent that can lead the organization today and strengthen leadership bench for the future; continue to upgrade talent, work with Human Resources to anticipate future talent needs based on business plans
• Creates and sustain a work environment the focuses on fair and equitable treatment and associate satisfaction to enable business success
• Identifies, trains, and mentor’s talent
• Transfers functional knowledge and develop Operations acumen of GO associates

• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values – Keeps the organization’s vision and values at the forefront of employee decision making and action.
• Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
• Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.
• Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

oBasic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
oMathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
oOral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
oReading Comprehension – Understands written sentences and paragraphs in work related documents.
oWriting – Communicates effectively in writing as appropriate for the needs of the audience.