Vice President, Business Operations

Mojo Marketing is looking for a VP of Business Operations to oversee our day-to-day operations. This is a new senior-level role born out of our double-digit growth each year for the last four years. This person will play a crucial role, shaping the future of the agency as we continue our aggressive growth path, so highly developed leadership skills and a successful track record in marketing agency operations are a must.

This position will be responsible for:

• Building and leading a world-class team

• Driving results for clients that exceed their expectations

• Delivering a superior customer experience

• Optimizing processes for maximum efficiency

• Ensuring project budgets are met

Responsibilities

Leadership

• Lead daily operations, allowing the CEO to focus on company strategy, brand and growth

• Monitor and manage budgets and staffing resources

• Initiate, plan and drive projects to final stages of completion

• Establish internal processes and standard operating procedures (SOPs), and ensure proper the development and delivery of training to staff

Operations

• Actively research, develop and maintain best-in-class operational practices, including planning, budgeting, process and procedures, personnel management and technology solutions

• Maintain and grow strong relationships with all employees, contractors, partners and customers

• Maintain, monitor and report on specific operational metrics (including staff utilization/productivity, accuracy against estimates, project production costs, and error rates) that show performance against targets

Financial & Administrative

• Manage agency project financials and ensure proper billing and invoicing

• Support in the development and maintenance of monthly financial reports

• Establish HR procedures and monitor issues

DNA Of a Successful VP of Business Operations

• Expertise managing people and leading stakeholders through deliverables and recommendations

• Highly developed communication, strategic thinking and problem-solving skills

• High energy, high capacity, high integrity, and self-motivated

• Thrives in a fast-paced, high demand environment

• Passion for delivering results and high quality work

• Attention to detail with high follow-through

Qualifications

• 8+ years of experience as a marketing agency operations lead required

• A proven track record in effectively recruiting, hiring, managing, developing and motivating staff

• Deep knowledge of cutting-edge marketing best practices

• A demonstrated ability to successfully improve agency KPIs, such as utilization rate and profit margins

• Hubspot experience preferred

• Experience working with telecom and/or IT companies a big plus!

Job Type: Full-time

Experience:

• Marketing Agency: 8 years (Required)
• Operations Management: 8 years (Required)

Location:

• San Diego, CA 92101 (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule

This Job Is Ideal for Someone Who Is:

• People-oriented — enjoys interacting with people and working on group projects
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail