Strategic Account Director

The Strategic Account Director will serve as a key growth adviser to our most strategic customers. You will build and maintain strong relationships with key decision makers to help clients evolve and strategically expand their use of our platform and services. This role aims to improve client satisfaction, retention, and expansion of 360insights strategic value across our existing enterprise client base.

Key Responsibilities:

• Actively manage the growth of a portfolio of top strategic customers.
• Identify new ways for our clients to use and optimize 360insights platform in their business and broaden their ability to increase their return on investment.
• Lead the 360insights strategic account planning process, developing mutual performance objectives, financial targets, and critical milestones for review on a quarterly and annual basis.
• Establish a strategic relationship with customers and key executive decision makers.
• Proactively assess, clarify, and validate customer growth needs on an ongoing basis.
• Build strong internal relationships and work well with key 360insights stakeholders, primarily Client Success but also including Product, Operations, and Sales teams to evangelize our platform offerings to clients to meet and exceed their business expectations and performance objectives.
• Develop a comprehensive understanding of strategic business challenges faced by clients and map 360insights platform solutions and associated benefits to address their needs.
• Increase growth, ensure retention, and monitor client satisfaction to key accounts.
• Achieve commercial targets in assigned key accounts, and meet other key account objectives defined by 360insights.
• Identify new opportunities and collaborate with Sales/Renewal teams to ensure full renewal and continued growth.
• Construct, interpret, and negotiate commercial proposals for software license and service.

Qualifications:

• 5+ years of prior experience as a Strategic Customer Success Manager, Account Manager, or Sales Executive, ideally within enterprise marketing technology, CRM, ERP, or similar enterprise business applications.
• Past BPO and business software industry experience is strongly preferred.

• Proven track record of delivery in a highly strategic Customer Success environment, with a focus on increasing customer satisfaction, growth, and retention.
• Excel at building relationships internally and externally to drive incremental business, value and revenue.
• Proven ability to develop executive champions at strategic level.
• Familiarity working with global strategic enterprise clients across multiple teams and regions, preferably in consumer-focused manufacturing brands, particularly auto, appliance, healthcare, electronics.
• Exceptional written and verbal communication skills; strong attention to detail and analytical skills.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Strong business acumen, as well as technical aptitude.
• Four-year college degree from an accredited institution, preferably in business, technology or engineering.
• Flexibility to travel up to 30% within North America.