Senior Director, Operations

The Senior Director of Operations is responsible for divisional operational oversight, operational support and execution, key project management, divisional reporting, process management and leadership direction within the job function. The Senior Director of Operations will be responsible for operational execution and operational support of the sales team to improve the overall SelectQuote Senior Operations delivering profitable growth to the organization.

This individual will be responsible for conducting qualitative and quantitative analysis to measure the success of the division while working cross functionally to gain alignment and execute the key projects driven by senior leadership. As a senior leader in this division, the ideal candidate must be able to communicate and influence internal senior division team members, the executive team, external partners, and the working team to meet objectives. Strong leadership and communications skills are imperative for this role.

This leader (and her/his team) will have the following primary responsibilities:

• Provide operational support, execution and leadership to the Senior Division. Ensures delivery and execution related to operational reporting, strategic planning, and project execution are on time and identifies areas of potential risk in delivering to set timelines.
• Assists to resolve issues, modeling effective data synthesis and analysis skills so that others can learn from the thought process
• Carries out business execution and works in partnership to gain participants to buy in on proposed approach for improving business performance.
• Works with team members cross functionally to analyze the overall impact of a divisional operational approach, including the opportunity costs of different courses of action.
• Represents the culture and values of SelectQuote.

Qualifications:

• Demonstrated leadership skills to drive optimal business performance
• Strong communication skills and a proven ability to influence teams and matrix manage internal resources
• Progressive experience in roles demanding analytical rigor and discipline
• Strong business and financial acumen
• Best in class analytical skills
• Experience in operations and operational disciplines such as program and project management
• Entrepreneurial spirit – creativity to identify opportunities when others may not see them and a willingness to “roll up your sleeves” to execute
• Experience managing partners and a willingness to have “tough conversations” to get the results needed
• Strong written communication and presentation skills; comfortable with high degree of interaction with senior leadership team
• Self-motivated with an extremely strong sense of urgency
• Flexibility to adapt and change as priorities evolve
• Ability to manage multiple priorities at the same time

Training & Experience:

• 5-8+ years of progressive management experience
• At least 5 years of experience in an analytical discipline such as finance or data analytics
• At least 5 years of experience in an operational discipline (management, marketing, program management)
• 5+ years leading a team
• Demonstrated ability to manage and deliver against a budgeted P&L
• Proven experience as both a player and a coach – ability to execute while also leading and influencing others
• Bachelor’s degree (MBA preferred)