Dunkin Donuts Manager

We are looking for a cheerful, enthusiastic, motivated store manager with Quick Serve experience! Store/Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities Include: Team Environment

• Hire, train and develop their employees

• Communicate job expectations to their employees

• Plan, monitor, appraise and review their employees’ job performance\

• Provide coaching and feedback; disciplines when appropriate

Operational Excellence

• Create and maintain a guest first culture in the restaurant

• Ensure all shifts are appropriately staffed to achieve guest service goals

• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

• Ensure Brand standards and systems are executed

• Prepare and complete action plans; implement production, productivity, quality and guest service standards

• Complete audits and implement plans to drive system improvements

Profitability

• Control costs to help maximize profitability

• Execute all in-restaurant marketing promotions in a timely manner

• Execute new product roll-outs including team training, marketing and sampling

• Set sales goals and track results

Qualifications: Skills

• Able to clearly express oneself verbally and in writing (English)

• Must be proficient in Excel & Word

• Math and financial management

• Restaurant, retail, or supervisory experience

• At least 18 years of age

Required Competencies

• Guest Focus — anticipate and understand guests’ needs and exceed their expectations.

• Passion for Results — set compelling targets and deliver on commitments

• Problem Solving and Decision Making — make good decisions based on analysis, experience and judgment.

• Building Effective Teams — get the right people in the right places, enabling them to make decisions and celebrate success as a team.

• Conflict Management — use interpersonal skills to confront tough issues and resolve disagreements constructively.

• Developing Direct Reports and Others — provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Job Type: Full-time

Experience:

• restaurant management: 1 year (Required)

Education:

• Associate (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance