- MUST BE CURRENTLY SERVING AS A PERMANENT COMPUTER SYSTEMS MANAGER TO APPLY.
- Lead, manage, plan, organize and direct the work of the PMO
- Manage relationships with stakeholders to achieve understanding of project lifecycle, resource commitments, roles and responsibilities
- Provide direct program management where required to one or more information technology programs
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Lead efforts to develop and maintain multiple project plans, including documentation of project scope, objectives, deliverables, key milestones, timelines, schedules, dependencies, critical path, internal and external resources
- Monitor, track, evaluate, and report on project performance (cost, schedule, scope, quality, risk, and issues).
- Facilitate sign-off of scope requirements and user acceptance testing
- Partner with stakeholders, vendors and internal groups to ensure implementation meets agency needs
- Ensure highest quality standards in all project deliverables
- Control identification and implementation of changes within the project
- Ensure all Standard Operating Procedures (SOP) are created or updated as needed
- Identify process improvements
- Escalate when required
The New York City Taxi and Limousine Commission (TLC) is the nation’s largest for-hire transportation agency, licensing and regulating the City’s yellow and green taxicabs, for-hire vehicles (including apps like Uber, Lyft, Via and Juno), commuter vans, and luxury limousines. TLC develops and enforces rules to promote safety, transparency, as well as consumer and driver protection for a vital mode of transport in New York City. The vehicles, businesses, and drivers licensed and regulated by the agency move over one million people a day. With the introduction of new apps and technologies, TLC is on the front lines of a changing mobility landscape in New York City. TLC collaborates with renowned universities on data analysis, builds partnerships with leaders around the globe on the future of transportation, and works to streamline agency operations to meet the demands of a changing industry. TLC is a committed partner of the Mayor’s Vision Zero initiative to promote safe driving and a leader in city-wide initiatives, including open data and the growth of the City’s wheelchair accessible taxi and for-hire vehicle fleets.
General Statement of Duties and Responsibilities
The TLC Information Technology (IT) department is looking for a Director who will manage the Program Management team and will report to the Executive Director of Technology. The primary role will be to serve as the leader on a portfolio of projects ensuring that priority, scope, timelines, resources, and approach are clear to the team and to all stakeholders. In addition, the Director will be responsible for assessing the level of effort for projects, assigning the appropriate resources and assessing project risks. The Director will provide leadership and management to the PMO by providing feedback, direction, and development opportunities to staff.
He/She, as a leader will be responsible for planning, implementation, coordination of Projects/Programs. Top candidate will be a self-starter with sharp eye for details and ability to work in a fast paced and ever-changing environment. This role requires a strong sense of ownership.
Responsibilities include:
2. A baccalaureate degree from an accredited college and four years of experience as described in “1” above; or
3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or recognized accrediting organization and six years of experience as described in “1” above; or
4. A satisfactory combination of education and experience equivalent to “1”, “2” or “3” above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a State’s department of education or recognized accrediting organization and must possess at least three years of experience as described in “1” above, including the 18 months of administrative, managerial, executive or supervisory experience as described in
“1” above.
Qualification Requirements (continued)
NOTE: The following types of experience are not acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of word processing packages; use of a hand held calculator; primarily the entering or updating of data in a system; the operation of data processing hardware or consoles.
- 7+ years of PM experience in a technical environment using Hybrid methodology
- Proficiency in MS office tools (MPP, Excel, PowerPoint, Word, Visio)
- PMP certification is a plus
- Awareness of Project Management frameworks & tools
- Excellent interpersonal, organizational, written and oral communication skills
- Ability to multitask and be pro-active in a fast-paced environment
- Knowledge in Agile methodology
- Willing to travel within the five boroughs to other NYC office locations (Long Island City and Woodside, Queens) for user sessions and UAT as required
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