DIRECTOR OF INTEGRATIVE WELLBEING

Miraval Austin sits nestled in 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis and just 30 minutes from downtown Austin. Our property includes 120 guest rooms, conference facilities, a beautifully-appointed restaurant with an exhibition kitchen and outdoor patio, full-service spa with infinity edge pool, fitness center, horse stables and covered arena, farm, a challenge course, and many other facilities and amenities available to our guests at this all-inclusive resort.

We are seeking a Director of Integrative Wellbeing to join our growing team and drive all initiatives related to our Integrative Wellbeing programs and activities. Our Integrative Wellbeing offerings are a signature element of the ‘Miraval Experience’ and we are looking for a leader that can help us create and prepare our activities and programs offerings such as; group exercise classes, yoga, meditation, equine experience, wellness presentations and individual consultations associated with exercise, nutrition, metaphysical, general wellbeing among others.

Duties include –

• The creation, development, implementation and evaluation of all programs, (ie; nutrition, fitness, therapy-based, wellness and other classes and special offerings designed to support targeted needs or purposeful guest experiences.)
• Training with Reservations and Guest Relations staff to assist each guest to engage them as fully as possible in a meaningful Miraval experience. This experience begins with the first contact (phone or email) and doesn’t end until the guest has checked out.
• Continuously evaluate all program offerings to leverage resources, ensure fiscal responsibility and ensure the high standards of Miraval are being maintained.
• Oversee the monthly Activities Schedule to ensure cost-effectiveness, easy implementation, balance of content, and that offerings are guest-driven.
• Drive revenue by training Guest Relations and Experience Planning staff to make appropriate referrals and by training program staff to make presentations appropriately compelling to promote individual consults.
• Oversee all budgets for the department and on a yearly basis, project 3 year capital budgets.
• Partner with Marketing, Sales and PR regarding scope of programs and how best to reach the Miraval audience.
• Serve as primary contact for all “celebrity” (ambassador) content providers; develop individual and group signature programs.
• Manages daily communication and follow up between guest relations, housekeeping, engineering and landscape
• Organizes and participates in departmental and inter-departmental meetings
• Actively participates in training opportunities and team building activities
• Oversee the management of the Farm and Equine, Outdoor Adventure, Yoga and Meditation, Nutrition and Fitness Departments.
• Directly supervise the Program Manager and Program Coordinator, and all program staff.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

• Unlimited Vacation time for full-time colleagues. Paid time off for part-time colleagues
• Health, Dental, Vision, and Life Insurance for full-time colleagues
• Free parking and colleague meal
• Complementary and discount Hyatt nights
• Use of facilities, ability to participate in classes, and discounts on spa services
• 401(k) and ESPP

Miraval colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• Excellent guest service skills, both in person and on the phone.
• 5 years’ experience in health and wellness focused programs, preferably in a wellness resort setting.
• Professional presentation and demeanor, comfort in speaking with media entities
• Strong Leadership and organizational skills necessary to manage and direct all aspects and operation of Life in Balance and all other guest programs.
• Thorough understanding of operating and management techniques as they apply to the spa and resort industry.
• Proven success in ensuring guest and employee satisfaction.
• Exceptional communication skills, with the ability to effectively train, coach, evaluate, and correct employee behavior.
• Ability to travel occasionally on behalf of the company and to work flexible and extended hours as required by the operations of the resort.
• Familiarization with resort industry success measures and strategies for product positioning and brand management.
• Broad-based, up-to-date knowledge of programming trends, tools and resources for the spa, wellness and resort industries.
• Ability to write effective business communications, summaries and reports using both prescribed and creative formats.
• Ability to effectively monitor and control expenses, allocate financial resources and maintain budget restrictions.
• Accelerated decision-making and problem-solving abilities, utilizing factual information, company policies, and personal judgment through experience.
• Strong organizational skills, with emphasis on attention to detail and continuous follow-up.
• Ability to multi-task, manages interruptions, establish work priorities, handle stress and effectively matriculate in a fast-paced, frequently-changing environment.
• Strong computer skills, with knowledge of Microsoft Office programs.