Spotinst is a dynamic, fast growing technological startup with headquarters located in Tel-Aviv and additional offices in San Francisco, New York and London. With innovative technology that is revolutionizing the cloud computing industry, and a team of highly motivated and creative employees, our vision is to optimize the way DevOps and R&D teams consume cloud computing.
As Spotinst’s Customer Success Manager your goal is to create Customer Loyalty among Spotinst’s customers. That means that you will own the customer relationship and ensure that they are happy, extract the most value out of our products, expand their business with us, and recommend us to their friends.You will work on a newly-established team and help us build processes and tools that make our customers more successful. You will work closely with Sales from the early stages of the engagement, through the handover of live customers, in order to maximize success. You will analyze data in order to identify opportunities for customer to get more out of Spotinst products. You will showcase new products and features to customers and help them adopt them. You will liaise with Product, R&D, Tech Support and other functions in order to align our products and services with what our customers need and expect.
Requirements:
Basic Qualifications:
- 3 years’ experience as a CSM at a global B2B-focused SaaS company.
- 2 years’ experience in pre-sale or account management
- Proven record of working directly with customers and driving change.
- Strong written and verbal communication skills in English.
Data-driven and strong analytical skills.- Proven track record of learning new deep technologies.
Preferred Qualifications:
- Experience in technical fields such as Pre-sale, QA or Tech Support.
- Experience at Cloud companies.
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