Assistant General Manager

POSITION TITLE:  Assistant General Manager

REPORTS TO:  General Manager

The assistant general manager assists the general manager in providing high quality, courteous, efficient service to all guests, executes delegated responsibilities, and serves as the general manager in the absence of the Property GM.

PERSONNEL QUALIFICATIONS:

• Is able to handle a high volume of work

• Can communicate effectively, orally and in writing; has legible writing

• Is enthusiastic about his/her work
• Can manage effectively in difficult and challenging situations

• Provides a positive example of conduct for the employees

• Can be trusted

• Is open and honest; lets others know where he/she stands

• Accepts constructive criticism without becoming defensive

• Offers courteous, sincere, and genuine hospitality at all times

• Is well groomed and exhibits exemplary personal hygiene

• Has the ability to maintain regular, on time, attendance

• Ability to follow instructions from supervisors

• Believes in and is committed to equal employment opportunities for all people

• Is committed to the right of employees to work in an environment free of discrimination and harassment, including sexual discrimination and sexual harassment

• Treats all guests equally and provides guests with services and accommodations without regard to age, race, color, national origin, ancestry, religion, creed, sex (gender), sexual orientation, gender identity, marital status, current or prior military service, disability, genetic information or political affiliation

DUTIES AND RESPONSIBILITIES:

• Along with the General Manager, trains all employees

• Participates in the recruiting of front office personnel

• Evaluates the job performance of each front office employee

• Maintains working relationships and communicates with all departments

• Assists the general manager in obtaining compliance with all Company and brand policies, standards, and procedures

• Works with the general manager on sales leads and RFPs

• Group sales set-up along with the general manager, including sending out group sales contracts, wedding blocks, and bus tours

• Performs all front desk job functions, as needed

• Performs laundry job functions, as needed

• Performs breakfast attendant job functions, as needed

• Oversees pool/spa testing and maintenance at general manager’s discretion

• Is on call to ensure proper operation of the hotel. May also be required to call or stop at the hotel to confirm that it is operating properly.

• Accepts all hotel duties and responsibilities of the general manager in his/her absence.

• Along with the general manager, takes care of guest concerns in a timely manner.

• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

• Must be able to perform all duties of guest services representatives, night auditor, laundry staff, room attendants, maintenance persons, breakfast host.

• Performs additional duties or responsibilities delegated by the general manager

JOB REQUIREMENTS:

• Minimum 2 years of hotel industry experience AND 2 years of supervisor / leadership experience

• Basic computer skills

• High school diploma or equivalent required

• Requires good communication skills, both verbal and written.

• Prior experience using Microsoft Office required. Must display ability to work with general computer operations, including reservations software.

• Extensive knowledge of the hotel, its services, and facilities.

• Valid driver’s license

• Able to work weekends and holidays

• Previous experience in using Hotel management software

Job Type: Full-time

Experience:

• Hotel: 1 year (Required)

License:

• Driver’s (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Paid time off

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• High stress tolerance — thrives in a high-pressure environment