The ideal candidate is energetic, flexible, independent and highly organized, has strong technical, project management, communication and influence skills, and brings a combination of business acumen and technical architecture understanding.
About You:
You see technology as an enabler and you recognize the value in balancing positive freedoms which empower people to do high leverage work with negative freedoms that introduce risk and compromise security. You are willing to be hands on to get things done, but you also know how to effectively scale yourself as a leader either through creating efficiency with tools, training and documentation, or hiring.
Responsibilities (what you’ll do):
- Build corporate infrastructure that is seamless and largely invisible. Employees should be impressed with how amazing everything is and lament its absence when moving on
- Manage an internal help desk for all internal IT issues
- Operations and Management of G Suite, Slack, and other corporate systems. Aggressively look for opportunities to enable self service by people managers where possible
- Hiring, training, mentoring, and retaining a talented IT and Office Experience teams.
- A/V design, implementation, and service oversight, including constant development and improvement of service offerings.
- Global Office Expansion domestically and internationally, with many parallel projects in flight
- Be skilled in lease negotiation and space planning
- Ensure a consistent Pendo experience in our global offices
- Provide strategic leadership related to the evaluation, planning and deployment of technology tools and systems by working with senior business management to align and understand business strategies, and assess and establish priorities on initiatives
- Track progress, understand dependencies, and communicate status to upper management and project partners for all major projects
- Proactively work to remove obstacles and enable forward momentum and progress. Handle issue escalations
- Balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves
Qualifications (what you have):
- 8+ years of Information System Support Leadership with SaaS focused environment
- Strong alignment to Pendo’s Core Values
- Ability to lead large, geographically distributed team while maintaining service SLAs
- Strong leadership behaviors, approachability, and a reputation as an unwavering role model
- Strong understanding of enterprise-level software, hardware, and connectivity
- Significant implementation and management experience with workforce automation tools
- Significant experience in lease negotiations, space planning overseeing leasing projects
- Vendor management experience including selection, contracting, and management of key partners
- Experience supporting a global business
- Ability to prioritize business requirements in a dynamic, fast paced environment
- Strong interpersonal skills with demonstrated track-record for building collaborative relationships across all levels of the organization
- Exceptional customer success mindset with a focus on collaboration and flexibility when working with internal and external stakeholders
Some nice bonuses to stand out:
- Computer Admin: Mac OS, JAMF, Apple Policies
- Network Admin: WiFi Access, VPN Connectivity, ISP, Internet Access
- Facilities Management: Remote conferencing, A/V systems
- Access Management: Okta, SAML, Business Applications
- Security: Familiarity with authentication systems, monitoring, security standards, alerting, SIEM and SOC
- Oversee remote Office IT systems and connectivity
- Understanding of business systems, management and deployment of application integrations, connectors and enabling data flow
Pink, Perks, and Such:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers — a simple way to understand and attack what truly drives product success. Our mission is to improve society’s experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo’s future. Our culture is passionate, dynamic, and fun.
Benefits:
- Company Equity
- Pendo covers 100% of monthly premium for the HDHP (High Deductible) Medical plan for all employees and their families
- Pendo covers 100% of monthly premium for dental and vision coverage for all employees and their families
- Open vacation policy
- Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks
- Frequent company and team-building events
- Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
- Lots of company swag…hope you like pink!
Best private cloud companies to work for, we’re #1 ( https://www.battery.com/powered/cloudculture-2019/ )
What makes Pendo culture special ( https://www.pendo.io/pendo-blog/top-private-public-cloud-companies-common-someone-worked/ )
We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives.
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