Vice President – Credit Services

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Supervise and manage Credit Department activities and staff to maximize company sales initiatives while maintaining a sound A/R portfolio. Ensure policies and procedures facilitate appropriate controls and segregation of duties around billing, credit and cash application activities within a cost-effective organizational structure.

MAJOR RESPONSIBILITIES:

• Works with Senior Leadership, Credit Directors, Market Managers and Sales Managers to maximize credit sales while maintaining sound credit practices and adherence to company Credit Policy and regulatory legislation.
• Defines and implements key strategies on AR management, collections and customer relations as it pertains to credit.
• Develops and establishes corporate policies and procedures relative to the operational aspects of the company that impact credit quality.
• Oversees and ensures proper compliance of SOX controls within the Credit function and related activities (such as cash application and billing).
• Analyzes AR and agings across all markets and develops actionable direction as a result.
• Works with Division Credit Directors to identify accounts that require a specific bad debt reserve and ensures proper and timely reporting of bad debt write-off’s and reserves to the Finance Department.
• Works closely with Division Credit Directors to identify and write off bad debt accounts within company guidelines; maintains bad debt worksheet.
• Devises plan for slow paying customers and provides direction for credit terms.
• Works closely with legal department and outside agencies to ensure enforcement of delinquent accounts.
• Regularly reviews and provides actions on high balance accounts (>$1M) for creditworthiness and compliance to policy.
• Sets, analyzes, and implements monthly credit metrics to insure the highest level of productivity in collections and credit management.
• Develops organizational structure for the Credit Department, sets reporting and meeting cadence and holds regular Executive Credit Committee meetings.
• Performs personnel management functions that include hiring, terminating, maintaining discipline, administering performance reviews and wage changes, and ensuring compliance to Company policies and procedures.
• Coaches, leads and mentors all levels of credit staff within the company to develop talent for future growth and sets best practices throughout the organization.
• Sets objectives for Credit Department staff, reviews performance of same, and provides guidance where necessary to meet defined objectives.
• Prepares and presents annual budget for Credit Department.
• Identifies and implements new technologies and methods to increase credit staff efficiencies and cost structure.
• Works with Senior Management regarding credit matters and related initiatives.
• Participates in monthly reviews with Divisional VP’s and periodic reviews with Market Managers and Market Credit Managers, as needed.
• Meets routinely with Divisional VP’s, Divisional Finance Directors, market management and support staff to provide communications and support toward meeting company goals.
• Prepares and presents credit related issues to Executive Management, as required.
• Acts as an agent of the Company.
• Other duties as assigned by Company management.

Required Skills

• Special skills required— Ability to work across multiple departments (credit, sales, finance, operations) and deal with (or prevent) tenuous, ambiguous and/or volatile situations while maintaining good long-term relationships
• Special knowledge required— Knowledgeable in regulatory requirements regarding issuance of credit and compliance matters.
• Must have demonstrated successful strategy execution
• Must have strong analytical skills
• Must have strong interpersonal skills and excellent ability to work directly with customers
• Other—Good verbal and written skills, interpersonal skills and detail oriented. Computer literate.

Required Experience

• Minimum education required—Bachelor’s degree in finance or other related business field.
• Minimum experience required—12 or more years of experience in credit management and demonstrated experience leading a large group of associates. CCE credentials preferred