Service Management Office Manager

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Company: Arconic
Location: Pittsburgh, PA 15212

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Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value.
In the first half of 2020 Arconic will separate into two stand-alone industry-leading public companies. Each will have significant global reach and this role will report into one of these companies. To learn more about this exciting transformation, visit our website.
The Service Management Office (SMO) is part of Arconic’s Global Information Services (GIS) organization. The SMO Manager reports directly to the Arconic corporate CIO. The primary role of this function is to is to create and manage global enterprise wide information technology services. The SMO Manager is responsible for all aspects of governance related to compliance and deskside support, software and hardware procurement, the help chain and the service desk, IT communications, the IT program management office (PMO), and IT related merger, acquisition, and divestiture activity. The position requires a seasoned leader capable of leading employees located globally, working across business and resource units without positional authority to achieve goals, and successfully managing a variety of IT functions concurrently.
Responsibilities:
  • Assist the CIO and lead team with corporate and region-specific strategy.
  • Maintain the SMO organization to support the strategy and ensure results are delivered.
  • Coordinate budgeting and ensure plans are successfully met.
Major Activities:
  • Manage and improve the compliance and information technology self-assessment process and coordinate related internal and external audits.
  • Provide global governance for the deskside support function managed within each business unit, ensure client health metrics are met, and procedures are followed.
  • Manage the function and the personnel who execute the software and hardware approval process, the related purchasing, and external audits from software vendors.
  • Manage and improve the help chain, our external Service Desk vendor, and our Service Now software tool. The incumbent should be familiar with ITIL concepts and how to implement them.
  • Expand the current infrastructure PMO to include applications and all projects handled by the Global Information Services (GIS) team.
  • Act as the point of contact for all MA&D IT activities. This included due diligence, transition service agreements, as well as integration and work to remove sold facilities from the Arconic environment.
  • Collaborate with business unit IT Managers on the implementation and support of business unit initiatives and projects where these activities are reliant on, or impact, enterprise services, people or costs.
  • Manage 3 rd party vendors associated with the SMO.
  • Manage yearly GIS budgeting process.

Qualifications

Basic Qualifications:
  • Bachelor’s degree in computer science, business, or math from an accredited institution.
  • Minimum of 7 years’ experience in Information Technology.
  • Minimum of 2 year’s project management experience.
Preferred Qualifications:
  • Project management experience in leading several large projects, demonstrate a solid understanding of project management processes, methodologies, and techniques, and a proven track record of delivering projects on-time, on-budget, and with a high degree of customer satisfaction in previous roles.
  • Demonstrate experience in leadership, people management and technical management skills.
  • Broad technical knowledge across all infrastructure platforms and technologies (PCs, Servers, LAN, OS, etc.)
  • Arconic institutional knowledge regarding IT systems and processes.
  • Strong human relations skills and ability to work collaboratively with global business and resource unit group.
  • Strong communication skills and ability to form effective working relationships with BU / RU location management and IS leadership.

Primary Location

: United States-PA-Pittsburgh

Work Locations

:

US PIT Pittsburgh, Pennsylvania
201 Isabella Street
Pittsburgh 15212

Job

: Information Technology

Organization

: 00590-96010 GIS TECHNICAL SERVICES

Shift

: Day Job

Job Type

: Experienced Hourly Paid or Salaried : Salaried

Job Level

: Manager

Travel

: No

Job Posting

: Dec 6, 2019, 12:12:35 PM

Minimum Years of Experience : 7