Valley Hi Toyota is hiring a Service BDC Director for the dealership. This is an outstanding opportunity to continue a rewarding career in the automotive industry.
Job Responsibilities: * Directing all aspects of the BDC effort including inbound and outbound calls; customer satisfaction index (CSI) surveys; and customer retention
- Attract potential clients and retain current clientele by answering service questions received via phone and/or internet
- Gather accurate customer information to create a database for continual follow-up and retention
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered.
Job Requirements * Automotive Dealership BDC Management experience encouraged.
- Superior communication skills, both oral and written. Strong email and phone presence is a must.
- Exceptional leadership skills * Outstanding organizational skills * Ability to stay strong and calm in a stressful environment. Must thrive under pressure!
Apply today!
Job Type: Full-time
Experience:
- BDC: 1 year (Preferred)
License:
- California Drivers (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
Schedule:
- Monday to Friday
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