Description
Summary
This is a position that balances a) skill in hiring, motivating and managing people in distributed locations; b) a detailed understanding of both the revenues and costs that attach to different properties; and c) a practical sensibility focused on the mission of delivering self-sustainable, affordable housing solutions. Reporting to the COO and working closely with other members of the executive team and staff, the Senior Vice President will be responsible for all aspects of property management, maintenance & acquisition.
Property Maintenance includes oversight of capital projects and all maintenance functions. This position requires a hands-on manager who will personally grapple with and resolve issues in real time, a person that values strong accountability, and recognizes and rewards excellence. The Senior Vice President should have strong experience in setting up reporting systems that foster transparency and accountability, and that reveal both productivity gaps and excellent performance. It is critically important that the Senior Vice President gain the trust and confidence of the President & CEO, the COO, other members of the executive team and Board as a partner, strategist and problem-solver. The SVP will provide timely, accurate, regular, well-conceived reporting on the status of each property under management, and will participate in discussions at the Board level and represent the organization externally as appropriate. Graceful communication, a deep understanding of financial matters and an abiding sense of mission are all important to success.
Specific responsibilities include:
- Manage all property and capital assets of SERV Behavioral Health System, ensuring that each property is properly maintained and stewarded with a focus on providing financially self sustainable affordable housing solutions; with quality, affordable and self-sustainable housing as objectives that must be simultaneously achieved, seek to maximize income and minimize expenses at every opportunity;
- Drive new projects, including acquisitions, planning, and building management a customer first approach and a focus on financial self-sustainability; review design and functionality of new development projects with developers and construction managers;
- Maintain a network of community, industry, governmental and political contacts to
support for the work of SERV Behavioral Health System on improving existing properties under management and assure awareness of new opportunities;
- Develop financial plans for each property that focus on break-even or “profit” that can be re-invested into affordable housing or upgrades to current projects; work with the Controller to accurately assess and manage cash flow;
- Maintain the physical plant of all properties, ensuring that properties and grounds are clean and well-tended and that each property sets aside funds for predictable maintenance and upgrades; maintain all appropriate insurances, inspections, and fees to municipalities and service providers; propose improvements, while providing thorough analysis to support recommendations; resolve all major resident relations issues with an emphasis on customer service and satisfaction;
- In close coordination with the executive team members, be accountable for any and all approvals from land use planning authorities, zoning boards, building code regulators, and other governmental or quasi-governmental oversight agencies and actors;
- For new projects, conduct feasibility studies to assess the physical, financial, regulatory, and other challenges and risks of undertaking each project; for existing projects, develop high assessment standards and periodically assess and rank properties, particularly in reference to national best practices;
- Hire, train, motivate, assess, retain and fire personnel, continually seeking to upgrade the competencies and capabilities of team members;
Requirements
Qualification:
The SVP of Property and Facilities Management should have the following type of experience and qualifications:
- B.A./ B.S. degree required; an MBA or equivalent is preferred, although there is a stronger emphasis on practical experience and results;
- Strong property management experience in Multi-sites is necessary with at least 10 years of experience in properties and construction management.
- Prefer a Certified Property Manager Candidate or someone with a CPM Designation
- Strong experience in building and maintaining strong and diverse teams of staff in distributed locations is important; management oversight experience and a focus on accountability while cultivating a loyal and stable staff is an absolute necessity;
- Prefer HUD, HMFA, COA and/or Tax Credit property management experience.
- Complete oversight of all real estate property management functions including managing the day-day administrative and maintenance operations
- Creating and implementing leasing and marketing plans, resident & consumer relations, budget preparations and financial oversight of spending, monitor compliance with section 8, hud and tax credits.
- Hires and supervises all site staff, including initial screening and interviewing for all administrative staff, Director, Facility Manager, Fleet Administrator, Superintendents and leasing staff
- Develop, implements, and assures continued implementation of preventative maintenance programs, coordinates with and is responsive to the Facility Managers.
- Ensures the organization and its mission, programs and services are consistently presented in a strong, positive image
- Ensures that all resident complaints are handled expeditiously, diplomatically and professionally
- Oversee company fleet management program
- Develops and implements the annual budget while working closely with CFO; drive consistent approach to income projections, expenses forecasts, and growth
- Acts as primary liaison with regulatory agencies (HUD, HMFA & DDD)
- Serves as member of the Risk Management group and reviews status of liability and property/vehicle damage claims.
- Ensure compliance with local, state and federal laws, particularly in the areas of Fair Housing, Tax Credit and other areas of exposure which may be applicable.
- Regularly visit properties to engage with team, understand challenges, celebrate wins, identify capital projects, monitor progress on projects underway, ensure high standards are met generally, interact with residents/consumers, audit vacancy reports, inspect make-ready units and assist where necessary.
- Ensure resident receivables is kept to a minimum and policy is followed as it relates to delinquent accounts.
- Managed, track and regularly provide progress updates to executive team on all capital and renovation projects, delinquency, and budget-to-actual performance.
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