Overview
This will be a virtual, work from home position.
WHO WE ARE:
THE PLANNING SHOP may not be the only specialist healthcare market research company out there, but we believe we’re the best. We live and breathe brand strategy. What excites us is helping pharmaceutical clients take their brands further than they thought possible.
As a company, we focus purely on pharmaceuticals and healthcare, but our roots lie in consumer marketing. In the highly competitive pharmaceutical industry where it’s every brand for itself, this gives us a unique advantage. It helps us to give clients’ brands the edge over the competition in this challenging arena.
WHAT WE’RE LOOKING FOR:
KEY DUTIES AND PERFORMANCE INDICATORS:
- Promote and create an environment that encourages repeat business as well as source new business:
- To ensure high levels of service are achieved on all projects
- To achieve a pre-defined level of repeat business
- To support the BD team in the attraction of new clients to the organisation and penetrate into new areas (e.g. therapy franchises) of more established clients
- To promote the unique services of the company internationally, at congresses and directly when interacting with client contacts
- Ensure all projects obtain high customer satisfaction scores
- Delivering an agreed target turnover of projects by the team (targets will be dependent on size of team):
- To meet the set project turnover targets
- Effectively manage and develop a team of researchers:
- To provide appropriate directing, coaching, supporting and delegation
- To manage and monitor agreed plans and milestones
- To provide timely feedback and recognition
- To effectively use the Company’s PDR process to motivate and develop individuals
- To encourage learning and development
- Being responsible for the high quality delivery of projects when in leader role:
- To manage a project team of market research directors, managers and executives
- To ensure that all work, including the supervision of questionnaire development, interviewing, analysis, presentation writing is undertaken to the highest standard
- To write proposals and cost for qualitative international studies
- Ensure the successful implementation of TPS research methodologies:
- Be the expert on TPS methods and techniques
- Provide support to research teams on all TPS methods
- As part of the management team, actively contribute to the strategic and tactical direction of the Company:
- To get involved in the strategic and tactical planning and decision making process
- To actively participate in the short, medium and long-term development of the organisation, the business and the resources of the organisation
- To play an active part in new product development, service and methodology development
- To contribute to the company via pillar responsibilities as individually agreed
- Advising and supporting Global Operations in the resourcing of research projects
- To maximise resource availability in the team consistent with quality standards of delivery
KEY SKILLS AND COMPETENCIES:
- Good knowledge of and a passion for oncology research
- Excellent client handling skills
- Excellent writing skills
- Excellent project management and customer service skills
- Excellent staff management skills
- Proactive
- Enthusiastic
- Creative
- Good coaching skills
- A good eye for detail
We’re looking for you if:
- A minimum of 5 years experience working in a market research agency with time spent with a pharmaceutical focus
- Client-side experience an advantage
- An expert in ad-hoc qualitative market research techniques
- Team management and development experience
- Ability to deliver high quality standards to clients
- Strong knowledge of market research methodologies
- A good understanding of the pharmaceutical and healthcare industries
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