Flinn Scientific, the industry leader in enabling science teachers to educate young minds in both the US and Canada, is seeking an energetic, mission-focused leader for our Order Processing team. We are looking for the very best candidates who are dedicated to making a connection with their team members and providing guidance when necessary. If you enjoy leading a team of dedicated professionals, then we want to talk with you!
Big Picture View
You will hold a critical role in our company by being part of a high-performing, service-oriented Order Management team that has an impact on the growth of Flinn. You will work closely with your team members to ensure customer orders from all contact channels including phone, fax, email and mail orders are entered timely as well as guiding the team in resolving customer questions associated with order fulfillment. You will have a direct influence and ability to make a difference within the science community as our organization continues to grow.
The Order Processing Manager â Day-to-Day:
- Manage Order Processing department according to established goals and procedures.
- You will oversee daily order/work volume and monitors daily workflow of assigned staff.
- Assist staff in resolving or solving problems relating to the order processing system and procedures.
- Interface on a regular basis with other department managers to make sure staff members correctly process special, quote and rush orders.
- You will identify and implement ways to improve the overall efficiency and quality of Flinn’s order entry process.
- Provide written and oral instructions to staff, assigns duties and projects, expedites workflow and reviews work for accuracy and conformance to Flinn’s policies and procedures.
- Train staff members on how to efficiently and effectively perform their jobs.
- Study and standardize procedures and make recommendations to improve efficiency of team and department.
- Prepare and analyze management reports as required.
- Performs other duties as assigned or requested.
What You are Good At and Whatâs Important To You
- Recognize the importance of and perform responsibilities in accordance with Flinn’s Customer First business philosophy.
- Display service-oriented behavior and is responsive to customer’s orders and needs with the appropriate level of urgency.
- Must be computer savvy and have knowledge of a variety of computer software applications such as MS Word, Excel, PowerPoint and Outlook.
- You have strong interpersonal skills as position continually requires poise, tact and diplomacy when working with both internal and external customers.
- You are a great communicator both verbally and written and are comfortable communicating with individuals at all level of the organization.
- Understand importance of and maintains confidentiality of information
- Excel in making appropriate judgments considering alternative courses of action.
- Control costs through expertise, implementation and development of Flinn’s order processing policies and procedures and the efficient use of time, equipment and personnel.
- You originate and develop constructive, creative ideas.
- Establish strategic plans in a proactive manner; able to see the big picture
- You act as a champion of the culture display high standards of professionalism and is loyal and dedicated to the organization.
- Display and build high motivational level and enthusiasm within staff members.
What You Need to be Successful
Bachelor’s degree (B. A.) from four-year College or university with appropriate business course work including management courses; and three or more years related office administrative/management experience desired. However, additional management experience may be substituted for the education requirement.
Culture is Important to Us and Should Be to You
The Flinn Scientific Mission, Philosophy and Values commit each one of us to build strong relationships with our customers and teammates. These relationships are built upon a foundation of open communication, honesty, trust and respect. We define the behaviors we will use to work with one another to achieve continuous improvement and growth in our roles, as well as in our relationships. We believe that by embracing and practicing our core values, the culture created will push us forward in our ability to achieve both personal and company goals and make everyoneâs experience at Flinn enjoyable.
Why Flinn Scientific?
- Compensated with a competitive wage
- Full benefits available
- Flinn Gives Back! Every year we participate in philanthropy events/fundraisers for various charity organizations
- Fun office events and celebrations
Flinn Scientific, Inc. is an EEO and ADA employer.
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