Head of Revenue Strategy & Ops

Job Description: Head of Revenue Strategy & Operations

Based in New York

Who We Are:

Fairygodboss is the largest career community for women. We are 60-person Series A start-up based in New York. Our mission is to improve the workplace for women by creating transparency. We do this by creating a safe, anonymous and supportive place for women to leave job reviews and tips about employer pay, benefits and culture.

Our customers include over 100 Fortune 1000 companies including: Apple, Microsoft, Goldman Sachs, Bank of America and IBM.

About this Role:

We’re looking for an experienced, strategic, data-driven VP of Revenue Strategy & Operations. The ideal candidate understands the importance of revenue, scalable systems and business models and is passionate about process optimization.

Day-to-Day Responsibilities will include (but not be limited to):

• Build and maintain the catalog of products and services sold by Fairygodboss

• Determine and continually reevaluate pricing and sales package definitions

• Manages inventory and tracks capacity

• Collect customer feedback and performance success of various offerings

• Ideate and makes suggestions for new products and services (including rationalization and sunsetting if necessary)

• Maintain inventory of core internal documentation (playbooks, cheat-sheets) and communicate changes to marketing department for selling materials
• Project manage fulfillment of all products, services and packages sold

• Build and maintain weekly tracker for all customers (individually and in aggregate) in terms of their standing on package components

• Work with various cross-functional teams (content, user marketing, social) to ensure contracted obligations are fulfilled

• Proactively identify areas of under-fulfillment and suggest resolutions
• Determine and track the cost of fulfillment of all products for margin calculation and improvement

• Play a key role in internal communication (including change management) across AE’s, Account Managers, fulfilment team and leadership team

• Document, communicate, train, and ensure adoption of any product or internal process changes that affect the sales, customer success, and / or fulfillment teams

• Manage 1-2 program / fulfillment managers

Requirements:

• Minimum 5-7 years operations management experience, with specific work experience in pricing and package definition

• Have a track record of cross-functional department communication and relationship building

• You are independent, self-directed and you strive for excellence

• Have excellent written and oral communication skills

• You must love Fairygodboss – and be excited about changing the workplace for women

Job Type: Full-time

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule
• Parental leave