Head of Business Analysis and User Experience

6,000 scientists and physicians around the world use our data reimagine medicine and create therapies that save lives. You can multiply the value and impact of these data for Novartis scientists.

Our research is focused on discovering innovative new drugs that will change the practice of medicine. Novartis Institutes for BioMedical (NIBR) is the global pharmaceutical research organization of Novartis. We have an open and entrepreneurial culture, encouraging collaboration to make effective therapies.

At NIBR, our mission is to discover innovative medicines that treat disease and human health. To do that, our scientists need cutting-edge, state-of-the-art computing systems. With NIBR Informatics (NX), NIBR is making a strategic investment into informatics capabilities and is positioning itself to deliver the systems and services that are critical to the future of drug discovery.

The Information Products and Data Sciences (IPDS) group in NX is driven to maximize the impact and value to NIBR of software and data. We deliver powerful, functional, beautiful, and integrated software solutions that create a frictionless user experience. Our organization is here to build and apply excellence in product and data management to further Novartis drug discovery.

Job Description:

As Head of Business Analysis and User Experience (BAUX) you will drive NIBR-wide strategic UX solutions and initiatives for end user facing software applications in a scientific informatics organization, and you will define and implement outstanding business analysis practices. You will be responsible for creating an overarching vision and design strategy tightly integrated with and supporting the product organization in NIBR Informatics and the NIBR mission and vision. This will be comprised of UI design, user research, and business analysis. You will build and manage excellent teams delivering these capabilities in our matrixed product organization, provide thought leadership in these areas, and develop all members of your team.

Responsibilities include but are not limited to:

• Mentor and grow a team of UX Designers and UX Researchers with a focus on building powerful, functional, beautiful and fully integrated solutions
• Mentor and grow a team of Business Analysts whose domain knowledge results in outstanding functionality in scientific and IT applications
• Drive a user-centered design culture, innovation, and process improvements throughout the organization
• Be a champion and evangelist for BAUX disciplines and for the team
• Work closely with Product Management and Engineering to build strong collaborations and help formulate strategic product direction
• Build strongly collaborative relationships with cross-functional teams to help launch new products, features, and services
• Prioritize and help to guide the work of the team

What you will bring to this role:

• Bachelor’s degree
• Minimum 10 years of experience designing impactful product user experiences
• Three (3) or more years managing a BA or UX team in an Agile or Lean environment
• Experience in Design Thinking, Agile, UCD and Lean methodologies
• Proven experience in team building and mentoring
• Expertise in web UX patterns, best practices, new technologies and approaches
• Experience performing business analysis for scientific or technical software
• Experience using analytics, user research and other approaches to help make decisions and iterate on the product
• Portfolio demonstrating extensive experience solving complex UX problems and delivering impactful solutions in data analysis or reporting
• Experience in a drug discovery or scientific research setting a plus

Additional required core skills and capabilities:

• A passion for user-centered design, elegant visual design aesthetic, and a focus on usability to build systems that are powerful, functional, usable, and beautiful.
• Self-motivated
• Good communication skills
• The ability to achieve great designs while meeting short deadlines
• Ability to travel 25%

Position will be filled commensurate with experience:

Additional – Leadership / Management Know-How

As the Head of BAUX, you will help your direct reports succeed in their jobs, manage what they are working on, and help them realize their career development goals. Removing obstacles and supporting your team members to prosper and grow will be an important aspect of your role. You will act as a mentor and role model in our organization, seeking, managing and retaining talent.

You are a role model of Novartis Values & Behaviors: you care about patients, focus on what matters most, dare to challenge the status quo & experiment, take smart risks and always put your team before self. You are an inspiration to the associates who work with you. You engage others in our shared purpose and connect associates’ work with the shared purpose. You ensure you have the right people on your team who live up to our ethics, Values & Behaviors, and culture expectations. You hold people to account and take action when performance and behaviors are not reaching our aspiration. You foster a learning culture within your teams. You are a learner, not a knower, and you are genuinely curious and open-minded. You empower and support others, you create clear accountability, and you remove obstacles for your team. You spend time mentoring and coaching team members. You are always clear, present and focused. You ask for feedback, you make it safe to give you feedback, and you are always looking for ways to improve yourself.

NIBR

CAO – NIBR

USA

Cambridge, MA

NIBRI

Information Technology

Full Time

Regular