Director – Service Delivery Manager

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Company: CGI Veterans Jobs
Location: Sterling, VA

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Director – Service Delivery Manager

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Director – Service Delivery Manager

Category: Leadership and Management Roles

City: Sterling, Virginia, United States

Position ID: J1219-0524

Employment Type: Full Time

Meet our professionals

CGI: A company committed to clients

Position Description:

Be part of a growing team in one of the largest technology and business services firms in the world. If you are a highly motivated, energetic, customer focused, and forward thinking leader then we have an opportunity for you as Director of our Service Delivery Management Team.

Your future duties and responsibilities:

  • Manage a professional team to ensure program and project delivery requirements and objectives are met
  • Prioritize and manage multiple initiatives/projects in a large, complex, and very high paced environment.
  • Liaison with Global and Corporate teams to drive continuous IT delivery improvements that results in increased productivity and customer experiences.
  • Establish partnerships with BU to build strong, trusting, collaborative, relationships
  • Ensure delivery towers maintain a clear understanding of client requirements and contractual obligations.
  • Provide oversight and reporting of all BU/customer metrics, including monthly financial overview
  • Chair monthly IT Advisory Board meetings to collaborate on service needs and directions

Required qualifications to be successful in this role:

  • Proven successful work experience, 8-12 years, supporting IT infrastructure and services delivery in a large, high volume multi-client environment supporting several remote locations.
  • Customer-service oriented with a problem-solving attitude.
  • Excellent written, verbal, and presentation skills
  • Ability to communicate effectively to technical, non-technical, and executive levels
  • Strong budget and P&L financial skills
  • Team management skills
  • Must have strong will to work in an extremely challenging environment
  • Proven ability to build and maintain effective relationships with all customer stakeholders, particularly from a service focus, service quality standpoint
  • BS degree in Computer Science, Information Technology, or relevant field.
  • ITIL Certification
  • Certified Project Management Professional (PMP) or equivalent.

Skill Set Years of Experience Proficiency Level

Service Delivery Management 5+ years Proficient

Project Management 5+ years Proficient

Account Management 5+ years Proficient

Skills:

  • Account Management

  • Communication (Oral/Written)

  • Customer Service & Support

  • Delivery Management

  • ITIL

  • Problem Solving/DecisionMaking

  • Project Management

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at http://www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.