Coffee Bean & Tea Leaf General Manager

The Coffee Bean & Tea Leaf® is seeking a General Manager. The General Manager is responsible for managing a positive environment, which provides fast, efficient, and friendly service ensuring a an amazing and quality experience for both our customers and employees.

General Managers’ set the culture and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our business principals.

The General Manager is responsible for leading all Team Members in the efficient and profitable operation of The Coffee Bean & Tea Leaf® store to which he/she is assigned.

• Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards
• Assures that all employees are educated on our products and services, by demonstrating their understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends
• Provides guidance and actively set an example for Team Members, making certain that all Standard Operating Procedures are maintained and followed
• Manages all Team Members and inspects that they follow the Standard Operating Procedures by greeting and responding to all customers with fast, efficient, friendly, and personalized service.
• Develops relationships within the community to promote the brand and their store
• Responds proactively to prevent customer service concerns and issues.
• Investigates and resolves customer or employee related incidents. 
• Demonstrates the ability to lead, communicate and maintains a positive morale and professional attitude
• Manages a clean, organized and stocked environment and when necessary and will assist in the distribution of product shipments
• Able to perform all POS duties, front and back of house functions including opening and closing procedures
• Manages all Team Member coverage, scheduling according to the needs of the business, maintaining target labor costs and matrix requirements
• Establishes effective and positive communication amongst all Team Members.
• Uses all Training Programs in order to develop leaders among fellow Team Members.
• Must be able to prioritize projects, delegate responsibilities and possess effective problem solving/decision making abilities
• Coaches and counsels Team Members for improved performance, documenting developmental plans as necessary
• Conducts meetings as necessary to ensure a cohesive work environment  
• Creates sales volume growth according to established Company budgets and objectives
• Monitors and analyzes business daily, managing a profitable operation by controlling expenses, maintaining acceptable cost percentages and inventory levels according to Company standards
• Plans and executes all sales promotions effectively and efficiently
• Accountable for all cash & media management, conducting audits as necessary
• Maintains a clean well-merchandised store, following visual presentation plans and standards
• Identifies staffing needs, recruiting, interviewing and hiring qualified candidates
• 3 years retail management experience required
• Basic computer skills required  
• Must be able to work all hours, including weekends, evenings and special events as needed
• Must have a valid driver’s license to runs errands, when needed
• Well-organized and detail-oriented and able to multi-task

This position will require frequent standing and use of hands and arms *  Must be able to lift up to 30lbs and frequently bend and twist from the waist *  Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms *  Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects *  Must be able to verbally communicate and be able to understand (read and write) English.

The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status. The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Type: Full-time

Salary: $45,000.00 to $53,000.00 /year

Experience:

• Retail Management: 3 years (Required)
• Management: 1 year (Preferred)

Application Question:

• What are your base salary needs?

Additional Compensation:

• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Monday to Friday
• Weekends required
• Holidays required
• Day shift
• Night shift
• 8 hour shift