Branch Manager

Position Purpose:
Plan and direct for branch all aspects of providing products and services to customers, and support residential and commercial sales activities.

Reports To:
Chief Operating Officer / Chief Financial Officer

Supervises:
Commercial, Residential, and Termite Technicians

Average Hours Per Week:
40 to 50

Benefits:
Vacation Pay, Holiday Pay, Medical Care, Retirement Plan

Work Experience:
MUST HAVE 5+ years experience in pest management industry, with 2+ years in supervisory position

Preferences:
Certified Manager (CM), State-specific licensing, certification(s), and/or registration(s) required to oversee and/or perform pest management

Tasks

• Determine staffing needs, recruit high quality talent, and effectively match people with jobs.
• Monitor service team, hold employees accountable for results, and address variances from company policies and procedures.
• Observe and appraise performance of direct reports, recognize accomplishments, and offer instruction and coaching as needed.
• Provide initial and on-going training to service team, ensure all service team members complete training as required.
• Visit customers to check quality and satisfaction, uncover issues with service, and identify opportunities to improve.
• Monitor vehicle operation and maintenance, and address variances from company requirements; oversee equipment inventory.
• Support sales representatives, make joint sales calls, monitor sales activities and opportunities, and encourage cooperation between sales and service.
• Plan and direct technician routing and scheduling, regularly review service reports, and take action as necessary to ensure work is complete, accurate and on-time.
• Monitor revenue and expenses against budget, and take action as needed to address variances.