Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
Position Summary:
Incumbent manages 4-6 of the companyâs largest accounts in coordination with additional account managers; intense focus on program results and highly leveraged, value-adding initiatives. Travels for client needs for high-gain meetings (goal setting, stewardship/improvement recommendations, renewals, etc.).
Essential Duties & Responsibilities:
- Proactively identifies opportunities for client program improvement and can manage nearly all service issues with minimal executive involvement. Able to help influence and shape client goals in context of their corporate goals and recent program performance.
- Develops robust service plan and aligns resources to deliver on those plans.
- Measures progress against plan goals consistently throughout year and changes course as necessary.
- Able to mobilize and motivate any company resources necessary to reach client goals.
- Structures and uses data to tell a compelling story and drive clients to decisions/action.
- Presents data confidently and anticipates questions from clients.
- Able to engage with the most sophisticated clients and brokers.
- Fully understands product/service offerings and identifies appropriate opportunities to introduce them to clients.
- Suggests the right solutions to help the client be successful.
- Able to play a meaningful role in client expansion and/or new business sales opportunities.
- Develops custom solutions for clients based on their program goals, risk management philosophy and sophistication.
- Can quickly marshal resources needed to drive solution from concept to operational program.
- Able to retain even the most challenging accounts with eye on account profitability.
- Ensures program results meet customer expectations and seeks ways to improve performance.
- Leads most critical group meetings with senior audiences.
- Sets and communicates roles for all company participants prior to critical meetings.
- Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
- Able to lead meetings with senior risk personnel and executives from client organizations.
- Operates with minimal supervision, engaging senior management (across departments) only on the most complex or sensitive issues.
- Provides brief and succinct updates to direct supervisor.
- Identifies where team members can best add value and provides sufficient guidance to allow them to succeed in desired role.
- Manages group of dedicated/semi-dedicated account managers and related resources.
- Provides frequent, direct coaching and feedback to help Account Manager professional growth.
- Keeps team members motivated, even during difficult project periods.
- Ensures execution on an aggressive, but reasonable, schedule.
Required:
- Bachelor’s degree and 7 years related experience.
- Insurance license.
Desired:
- Applicable industry designations.
Work Traits:
- Proficient in Excel and PowerPoint.
- Engaging communicator with active listening skills.
- Always gets point across and is perceptive of nuances in meetings and conversations that others may not feel comfortable verbalizing.
- Has a robust depth of knowledge in select industries, generating company points-of-view based on personal knowledge and cross-industry collaboration efforts.
- Knowledgeable of client’s industry, history, main competitors, 10K filing, challenges in client’s industry and key players within clientâs senior management team.
- Viewed as an uncompromising client advocate across all departments. Identifies opportunities to bring together industry participants for value-added discussions and develops points-of-view documents for benefit of overall organization.
- In-depth understanding of risk, insurance and claim industry information and trends.
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV online to be considered.
- Must be 18 years of age or older.
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
- Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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