System General Manager

Summary: The System General Manager is responsible for the overall management of one or more cable systems, including operations, maintenance, and associate satisfaction, in addition to community and government relations. The position ensures optimal customer satisfaction, profitability, and smooth operations of assigned areas. The System General Manager is involved in all aspects of the deployment, growth, and operations of all cable services and products for residential and business customers.

Benefits: We appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical and Dental Plans – Starts on 1st Day of HIRE
• Paid Time Off (Vacation, Holiday, and Personal/Sick Days)
• 401k – 100% Company Match (match program starts after 1 year of service, up to 5% of salary)
• Life Insurance (self, spouse, children)/ Business Travel Life Insurance!

Plus Other Perks:

• Free Sparklight/NewWave Services (where available)
• Tuition Reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate Recognition & Award Program
• Advancement opportunities
• Collaborative work environment

Responsibilities:

Set forth below is a list of the essential duties and responsibilities (or “essential functions”) of this position.

• Plans, directs, and coordinates the management of a cable system or multiple cable systems with a range of 3,000 to 50,000 subscribers.
• Increases and maintains system customer satisfaction by facilitating processes to exceed standards in plant health, customer service, and technical operations.
• Maintains excellent plant health and ensures timely execution of node splits/extensions, upgrades, and capital projects.
• Consistently and efficiently communicates and promotes company objectives to all associates, including the Cable ONE Strategies for Success.
• Analyzes, plans, executes, and revises system activities and marketing in order to maximize subscriber and cash flow growth while minimizing capital and operating expenses.
• Ensures high levels of associate satisfaction with periodic feedback sessions and actively engaging in associate relations, training, development, and accountability.
• Maintains full awareness of the competitive footprint, including initiatives and offers; Analyzes and reports on data, recommending competitive response to any potential and existing competitors.
• Maintains favorable relations with local franchise authorities, as well as State and Federal officials as necessary.
• Represents system and takes a leadership role in community affairs, including participation in civic organizations and community events.
• Prepares annual operating and capital budgets for system.
• Communicates and maintains the flow of information between the Corporate Office and front line associates.
• Communicates and shares key performance trends; develops action plans to address opportunities for improvement and operating efficiencies, along with actively participating in the implementation of these initiatives.
• Promotes and ensures that safety training and policies are being followed according to Cable ONE directives.
• Completes special projects as needed.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Supervisory Responsibilities:

Directly responsible for managing two or more supervisory associates, in addition to directly or indirectly managing thirty to forty non-supervisory associates. Carries out all management responsibilities in accordance with Company policies and applicable laws, including interviewing, hiring, training, monitoring, coaching, along with planning, assigning, and directing work. Responsible for performance evaluation, recognition, disciplinary action, and termination.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, set forth below is a non-exhaustive list of requirements that are representative of the knowledge, skill and/or ability necessary to perform this position. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

• Associate’s degree or equivalent from two-year college or technical school; and a minimum of two years progressive cable system experience in a supervisory or managerial capacity; or equivalent combination of education and experience. Bachelor’s degree and a minimum of five years of experience in a managerial role for a cable system or large department preferred.
• 10% to 20% overnight travel required.
• High moral and ethical character.
• Demonstrated record of setting challenging goals, working hard, and leading and motivating associates to do their best.
• Ability to prioritize, organize, and handle multiple projects and tasks effectively.
• Proficiency with software applications such as Microsoft Word, Outlook, Excel, and Power Point.
• Knowledge of general accounting principles.
• Knowledge of marketing and competitive strategies.
• Requires a valid driver’s license and a good driving record.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force.”Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Sparklight and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different races, colors, creeds, national origins, genders,marital and veteran statuses.